About G4S


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

Manager, Strategic Account Operations

G4S - Richmond, VA

Posted: 12/5/2018

Specific Duties and Essential Functions

  • Personnel management; provide supervision to Project Managers (e.g., oversee customer relations, ensure Physical Security Surveys and post orders are updated regularly, and review disciplinary actions for consistency and propriety)
  • Implement standard security operations at each customer facility, and ensure compliance through quarterly visits
  • Develop direct reports – knows each one’s strengths and opportunities for development, engages them in frequent development discussions, aware of their aspirations, creates development plans and is engaged in succession planning
  • Project management; implement standard security operations at each client facility, and ensure compliance through quarterly visits
  • Work closely with client and other vendor to ensure consistent and coordinated service delivery at all responsible locations
  • Ensure that contract-required training and screening elements for security personnel have been met; quality assurance and contract compliance

Education, Licenses and Certifications Required

  • Must possess an Associate degree in Business, Criminal Justice, or a closely-related major

Type and Length of Specific Experience Required

  • A minimum of 5 years of experience managing a security contract or corporate security account in a multi-location environment or similar
  • Work history must include demonstration of each of the following:
    • Expertise in a broad range of security areas of concern to include personnel security, risk assessment methodology, physical security, investigations, control of regulated products
    • Ability to conceptualize, communicate, plan, promote/influence, implement and manage security-related initiatives
    • Ability to assess the security risks and have knowledge and experience in implementing a protection strategy to include awareness and training.
    • Ability to advise sites and facilities on incident management plan development and maintenance to include training
    • Experience executing and/or leading an on-site incident response
    • High level of business acumen and ability to work effectively amidst paradox and ambiguity in a matrix organization
    • Understanding of and ability to apply the budgeting/allocation process

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail
  • Ability to mediate conflict with tact, diplomacy


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must be willing and able to travel extensively
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office; minimal to no exposure to extreme temperatures is expected

Major activity: Working on PC while sitting; telephone use

Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.

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