About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Sales Support



Approximate Salary:

Not Specified

Position Type:

Full Time

Account Management - Director of Strategic Accounts - Northwest, Telecommute

UHG - Arlington, Washington

Posted: 11/12/2018

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)
As an Account Manager you will be responsible for meeting with clients on a regular basis to build rapport, present analytics on program outcomes, reinforces value of services provided, ask probing questions to identify other client opportunities, answers contract questions and coordinates responses to issues that may involve other internal departments

If you are located in Washington, Oregon, California, or Idaho, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • Ownership of complex client issues, driving quick and lasting solutions
  • Exceed all assigned KPI goals and expectations
  • Proactively meets and exceeds expectations for internal and external stakeholders
  • Uses good judgment, integrity, confidentiality and professional conduct at all times
  • Exemplifies commitment, discipline and a solid work ethic to manage multiple challenges and exceed client expectations
  • Exhibits detail orientation and is adept at organizing multiple tasks, data points, requests and issues
  • Exhibits effective written and verbal communication skills
  • Drives changes and innovation through continually seeking and implementing value added solutions for clients
  • Leverages a network of internal experts and colleagues across the business to supplement one’s own expertise
  • Manages all facets of ongoing contract relationships and service delivery to clients for multiple accounts
  • Acts as an external, dedicated resource for assigned accounts, with direct onsite client contact, but could include telephonic/virtual communication to supplement regular visits or manage lower volume or more remote clients
  • Builds relationships with several key contacts (CEO, CFO, VP Rev Cycle, CCO, CMO, CIO, CTO, DCM, CM) in each hospital account and serves as the primary point of contact for overall service delivery
  • Meets with clients on a regular basis to build rapport, present analytics on program outcomes, reinforces value of services provided, ask probing questions to identify other client opportunities, answers contract questions and coordinates responses to issues that may involve other internal departments
  • Serves as the internal client champion coordinating with other internal stakeholders to implement client services, complete projects, and address ongoing service needs as well as manage hospital system and individual facility relationships
  • Works closely with growth office sales leaders (or other SME’s) on renewal and upselling opportunities to meet growth goal accountability

Required Qualifications:
  • Bachelor’s Degree
  • 5+ years client management experience
  • 5 years of healthcare specific account, sales or client management experience
  • Intermediate to advance user of Excel & Power Point
  • High Level of organizational skills to manage independent schedule
  • Ability to travel up to 50%
Preferred Qualifications
  • Ability to adjust in an ever changing and fast paced environment
  • Professional verbal and communication skills; effective presentation skills
  • Excellent project management skills, ability to manage multiple priorities with tight deadlines
  • Demonstrates ability to build a collaborative culture and relationships across the organization with external and internal strategic partners and stakeholders (including clients, sales leaders, sales managers, sales support team, etc.)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Account Management, Strategic, Territory Management, Washington, WA, Oregon, OR, California, CA, Idaho, ID, telcommute

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