About G4S


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

Account Manager

G4S - Elk Grove Village, Illinois

Posted: 11/20/2018

Specific Duties and Essential Functions

  • Ensure contract compliance at all assigned properties
  • Identify security issues and opportunities and recommends solutions to client's corporate security team
  • Ensure that contract-required training and screening elements for security personnel have been met; quality assurance and contract compliance
  • Respond to critical incidents at customer locations
  • Provide in-depth client specific training to new on-site managers
  • Responsibility for the oversight of Key Performance Indicators designed to meet contractual expectations to include; tracking cost savings initiatives US wide and develop Metrics as required
  • Develop relationships with local and regional customer contacts
  • Identify and presents industry best practices
  • Visit site locations no less than twice a year for auditing and stakeholder meetings
  • Manage the delivery of services in conjunction with district teams and Account Managers; participates within industry specific professional organizations such as ASIS, IEAM, etc
  • Ensure all administrative and operational functions including payroll, billing, accounts receivable, and site scheduling are accurate and/or issues are resolved quickly
  • Ability to conduct in-depth audits and analysis of operational and financial controls relating to the management of the account
  • Maintain confidentiality of all customer information and data; keep records and prepares accurate and timely reports, both manually and through automated methods
  • Create annual training plan for the portfolio
  • Manage and own the invoicing process for the entire customer portfolio
  • Lead all contract renewal, rebid, and rate increase initiatives
  • Create and manage to an annual overhead budget
  • Survey security officers and leaders to gauge workplace satisfaction
  • Inspect site operations

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must be able to qualify and maintain any applicable licensing or certification requirements
  • Must meet one of the following:
    • College Degree in Management, Business Adminstration or any related field
    • Minimum of five (5) years of experience managing the customer relations and contract compliance with a large national or regional customer base

Type and Length of Specific Experience Required

  • Minimum of five (5) years of experience in security operations
  • Prior contract security-related project/key account management experience in a multi-location environment with demonstrated ability to deliver efficiencies
  • Demonstrated working knowledge of the security and safety industry

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office; minimal to no exposure to extreme temperatures is expected

Major activity: Working on PC while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, limited stretching and reaching.

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