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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

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Accounts Receivable Clerk - Johnston, RI

UHG - JOHNSTON, Rhode Island

Posted: 11/5/2018

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM


The Accounts Receivable Clerk will be responsible for daily management of third party accounts receivable process and follow-up. Will maintain department standards on quantity and quality of accounts worked daily, accuracy of detail, documentation of work done, this includes daily screening and correcting of claims for accuracy as determined by department policies and procedures. Responsible for maintaining aged trial balance accounting of all accounts receivable status. 



  • Review, correction and completion of edit lists, including tool kit edits, weekly as assigned. This requires the employee to be diligent and take the required initiative to ensure the entire account is corrected, not just the invoice (s) on the list to be corrected.
  • Follow-up on original and pending claims. The employee is expected to call the insurance company, document the findings and gather and send the necessary documentation to process the claims and document in PCS the standing of the claim.
  • Resolve claims appeals. Once a claim is denied and an appeal is appropriate, appeals are to be done on timely basis in order to avoid the filing limit. The employee must be knowledgeable regarding what can be appealed and what is not. This includes gathering the information necessary to process the appeal accurately, including but not limited to, the review of payer guidelines, payer EOBs, physician documentation, authorization and eligibility verification, working with the coding representative for a prospective charge correction, as well as accessing all systems available to research information to appeal the denial.
  • The employee must have a clear understanding of the entire appeals process from start to finish and also be able to work effectively with the Billing Manager.
  • Effectively work PCS work files and compile ATBs for the monthly review.
  • Respond to patient inquiries. Each employee is responsible for handling customer service calls. Employees must demonstrate excellent customer service skills, listening, problem solving, and respond to calls in a professional manner. If unable to resolve, he/she must write up a complaint form when necessary and escalate it to the Billing Manager.
  • Ad hoc projects. When required, the employee must complete the project within the specified time frame. The employee is responsible for gathering and compiling information relevant to the project, log the findings and complete a final documented report.
  • Each employee is expected to respect his or her co-workers and Management. Each employee must possess good interpersonal skills and demonstrate team work.
  • Each employee must possess excellent organizational skills. When asked questions by Management, each employee is expected to have the knowledge and detail or know how to obtain it.
  • The work area is expected to be neat and clean at all times.
  • Each employee is expected to adhere to the rules and regulations of Optum.
  • Each employee must demonstrate initiative, independence, and a willingness to learn new tasks. They must be able to work with minimal direction.
  • Each employee must be able to work as a team and collaborate and contribute to solving problems

Required Qualifications:

  • Must have a High School Diploma or GED (or higher)
  • Requires at least 1 year plus of Accounts Receivable (AR) experience
  • Proficient knowledge of Microsoft Word (creating and editing docs), Excel (general navigation in spreadsheets) and Outlook (email and calendar)


Preferred Qualifications:

  • Bachelor’s degree preferred, not required
  • Knowledge of Physician third party billing and collections
  • Knowledge of third party reimbursements
  • Knowledge of Workers Compensation
  • Knowledge of medical terminology preferred


Soft Skills:

  • Excellent organizational skills
  • Ability to function independently and prioritize work
  • Strong interpersonal skills, service orientation, and teamwork
  • Excellent telephone and communication skills
  • Ability to work well under pressure
  • Ability to handle sensitive confidential information and data

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Accounts Receivable, AR, Clerk, Johnston, RI, Accounts Receivable Clerk

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