H&R Block

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United States

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Acquisition Office Manager (Candidate Identified)

H&R Block - DULUTH, Georgia

Posted: 12/12/2018

An Acquisition Office Manager is responsible for the daily management, integration, and performance of a recently acquired H&R Block tax office, serving as the front-line manager responsible for office growth, leadership and development. Owns the implementation of the office-level operating/business development plan and office growth targets. Ensures implementation of policies and procedures to increase effectiveness and efficiency of the tax office. Responsible for ensuring outstanding client service is maintained while meeting or exceeding the office goals. Responsible for all office operations, local marketing, staffing and customer service. Responsible for supervision of all tax office associates and for coaching associates to get desired results to improve the client experience and achieve client retention targets.
The Acquisition Office Manager is responsible for:

  • Managing the client experience
  • Managing staffing and office logistics
  • Leading people
  • Recruiting and retaining office staff
  • Coaching and elevating performance
  • Engaging and developing talent
  • Training and lending expertise
Other duties as assigned

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