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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Admin Support Services



Approximate Salary:

Not Specified

Position Type:

Full Time

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Administrative Assistant - Cypress, CA

UHG - Cypress, California

Posted: 11/12/2018

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

ADM Positions in this function include more traditional administrative / clerical support roles including: answering the telephone, typing / word processing of documents, maintaining calendars and setting up meetings, making travel arrangements, copying, faxing, greeting visitors, setting up files, tracking expenses, and coordinating building and equipment maintenance. At senior levels, function may include supervision of other clerical / administrative staff. This position supports executives at the SLT level and below.

Primary Responsibilities:

  • Create / maintain calendars / coordinate meetings avoiding scheduling conflicts
  • Create / prepare meeting materials (e.g., PowerPoint deck; agendas) and ensure distribution to appropriate individuals in a timely manner
  • Schedule, coordinate, and / or set up resources and technology (e.g., conference rooms; food; WebEx; Telepresence) needed for  meetings / events (e.g., training)
  • Make travel arrangements (e.g., airline; hotel; ground transportation; office space assignment) for meeting attendees (e.g., external customers; executives)
  • Host, coordinate, and / or facilitate meetings / external events as needed (e.g., introduce speakers; manage PowerPoint deck; ensure time schedules are adhered to; assist with technology; take notes)
  • Ensure meeting participants (e.g., external customers; executives) have appropriate access to facilities and systems (e.g., issue security badges; request building access; internet access)
  • Plan and organize logistics of large and / or offsite events, using internal resources as needed
  • Compile and / or integrate information needed to complete reports and documents
  • Prepare and / or format office documentation (e.g., proposals; letters; spreadsheets; reports) needed for various audiences (e.g., clients; executives; internal business partners)
  • Review prepared documents to ensure accuracy and quality, and revise as needed
  • Post relevant documentation (e.g., meeting notes; proposal letters; PowerPoint decks; policies and procedures; general correspondence) onto relevant systems (e.g., SharePoint; eDoc) and communication boards
  • Maintain and distribute lists as needed (e.g., organizational charts; email; distribution; vendor; contacts; phone)
  • Record / label / file records and documents according to enterprise records management procedures
  • Utilize relevant software applications (e.g., Microsoft Project; Word; Excel; PowerPoint; Outlook; Visio; Publisher; Access; Adobe
  • Create and / or maintain administrative desk manual to ensure continuity of office operations
  • Assist internal partners (e.g., print shop; marketing) with coordination of printed documentation (e.g. flyers; brochures; cutsheets)
  • Monitor / oversee internal office communications (e.g., email; calendar; phones) for internal team members and take appropriate action, as needed
  • Maintain awareness of potential issues and / or repairs needed within the office environment (e.g., office equipment; HVAC; cleaning; security; furniture services) and coordinate / oversee maintenance and repair
  • Ensure common areas and conference rooms are clean and supplied appropriately
  • Ensure appropriate access of relevant personnel (e.g., maintenance; visitors; service providers) to office space, common areas and conference rooms, working with applicable partners (e.g., Real Estate, vendors)
  • Ensure employees / contractors receive access and guidance with office operations
  • Ensure documents, materials, and mail are sorted and / or distributed to appropriate internal and / or external stakeholders
  • Perform Business Segment Liaison (BSL) activities, as needed (e.g., hardware / software acquisition / disposal, new employee onboarding)
  • Enter and submit purchase orders into relevant systems (e.g., ARIBA) to purchase office supplies from pre - approved vendors
  • Accept deliveries and ensure supplies are distributed to the appropriate resources
  • Manage / monitor / procure office supplies, goods and services (e.g., process / reconcile invoices, travel and other expenses, payments, and / or reimbursements)
  • Assist with and / or perform budget planning
  • Perform emergency response team duties (e.g., Floor Marshal)
  • Collaborate with facilities management (e.g., attend meetings; communicate impact) regarding potential changes / improvements to the office environment
  • Demonstrate understanding of applicable business departments' operations, drivers, and / or procedures
  • Communicate / work with vendors to obtain needed information, ensure prices are competitive, and / or identify potential cost savings opportunities
  • Greet and direct internal and / or external partners (e.g., contractors; auditors; vendors) to appropriate locations and / or staff
  • Maintain and / or communicate sensitive and / or confidential information in accordance with internal policies and procedures
  • Consult / communicate with internal and/or external customers to identify and / or provide needed resources (e.g., tools; services)

Required Qualifications: 

  • High School Diploma / GED  (or higher)
  • 2+ years of experience with administrative support
  • Experience with Microsoft Word (creating, saving, formatting documents) Microsoft Excel (creating, saving, formatting spreadsheets) Microsoft Outlook (ability to open and send emails) and PowerPoint (ability to create basic presentations)

Preferred Qualifications:

  • 2+ years customer service experience

Soft Skills:

  • Ability to work independently, with minimal supervision
  • Excellent organizational skills, customer service skills, verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers and managers
  • Must be a team player and be able to work well with others
  • Experience managing multiple priorities with attention to detail
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Cypress, CA, Administrative, customer service, data entry, Microsoft

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