Xanterra Travel Collection

Job Category:

Operations Otago


United States

Approximate Salary:

Not Specified

Agent Air Dept

Xanterra Travel Collection - Williston, VT

Posted: 12/11/2018


Join VBT and Country Walkers; an award-winning, Vermont-based active travel company and be part of our high performing, international team. We offer deluxe, small-group bicycling and walking tours worldwide at a variety of different levels and paces. Positively impacting people's lives through active travel experiences is what we’re all about!  We're looking for an experienced travel agent to specialize on our Air Team.  The Air Agent is accountable for booking air for guest trips and ensuring quality guidelines are adhered to.  

  • Guest Bookings
    • Process daily air booking report
    • Update Softrip with new flight itineraries and any pricing/cost supplements.
  • Support Call Center Staff
    • Answer guest questions regarding any air inquiries such as Custom Air, Business Class, Premium Economy and seat assignments.
    • Follow up with guess after initial air itinerary is sent to ensure guest satisfaction.
  • Quality
    • Ensures guest receive proper air itinerary in a timely fashion.
    • Reviews and Q/C’s all air itineraries at 120 days prior to departure
    • Resolves day to day issues in regards to guest inquiries by contacting airlines help desk.
  • Ticketing
    • Assists in issuing tickets at 35 days prior to departure or any early ticketing needs.
    • Ensures that tickets issued are within budget and accurate.
  • Other Duties
    • Maybe required to work on weekends/evening on an On Call basis.
    • Any special projects that may arise as needed.


  • Excellent verbal and written communication skills
  • Minimum 2 years’ experience with a GDS (Amadeus Preferred but not necessary)
  • Travel agency or Tour Operator experience

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