Giant Eagle Supermarkets

About Giant Eagle Supermarkets


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

Analyst, Sr Customer Analytics

Giant Eagle Supermarkets - Pittsburgh, Pennsylvania

Posted: 12/13/2018

About Us

Giant Eagle Inc., ranked 36 on Forbes magazine's largest private corporations list, is one of the nation's largest food retailers and distributors with approximately \\$9.5 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 420 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana.

Giant Eagle was previously named America's Second Harvest Regional Retailer of the Year for its support of local food banks, and also actively supports numerous community events, the United Way, Children's Hospital, Race For The Cure and other non-profit organizations. The company also has created education initiatives such as Apples For The Students, which has provided millions of dollars in computer equipment, software and other classroom learning tools for local schools and the Be A Smart Shopper school nutrition program. Further information can be found at

Position Summary

Support marketing, merchandising and retail operations business decisions by leveraging customer and sales data across all banners to identify impact of initiatives, and recommending course of action.

Job Responsibilities

  • Work directly with line of merchandising business leaders, marketing managers and retail leaders to design analytic solutions to business issues, manage the execution of the analyses, and provide actionable insights and recommendations.
  • Synthesize primary and secondary customer information, prepare and present comprehensive reports of findings, illustrating data graphically and recommending actions from key insights.
  • Proactively analyze results of enterprise business initiatives (competitive defense, circular activities, loyalty programs effectiveness, etc) and provide actionable recommendations.
  • Manage the work of contractors, both internal and external, supporting the Customer Analytics group.
  • Represent Customer Analytics team and participate in cross-functional teams to support new initiatives throughout the organization
  • Gather and analyze data using appropriate technical and analytic techniques. This includes developing code/programs to query databases and build various models. Know how to deal with the inherent structure of the data. Use SAS SQL and other tools to perform standard statistical analysis, profiling, reporting and models to evaluate program
  • Develop and maintain knowledge of all internal (Customer Datamart, Data warehouse) and external (including but not limited to Nielsen) data that support customer analysis and decision making.
  • Act as main point of contact for data availability questions/expertise throughout the organization. Develop and lead training for new analytics or insights tool.
  • Little or no financial or budgetary responsibility Amount of Budgetary Responsibility: \\$0
  • None

Education and Training Required

  • Bachelors Degree Mathematics/Statistics; Operations; Business

Experience Required

  • 5 to 10 years

Experience Desired

  • 5 years experience in data analysis and program evaluation for marketing/merchandising
  • 3 years experience managing analytical projects and delivering insights to management
  • 2+ years experience with SAS and SQL for statistical analysis and data mining
  • Experience with customer-level data analytics

Competencies Required

  • Analytical
  • Computer Skills
  • Conflict Resolution
  • Continuous Learner
  • Creative
  • Innovation Management
  • Mentoring
  • Negotiation
  • Numeric Computation/Reporting
  • Open to Feedback
  • Presentation & Verbal Communic
  • Project Management
  • Sales/Salesmanship
  • Talent Assessment/Interviewing
  • Written Communication

Work Environment

  • Normal office environment

Physical requirements

Equipment Used

  • Calculator
  • Computer
  • Copier
  • Fax Machine
  • Printer
  • Telephone

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