Wells Fargo

Job Category:

Analytics, Data and Analytics, Corporate Functions


Sioux Falls, South Dakota


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time


415) 820-7800

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Analytic Consultant 4

Wells Fargo - Sioux Falls, South Dakota

Posted: 09/15/2018

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo’s Chief Administrative Office (CAO) consists of enterprise functions that work together to promote and protect the Wells Fargo culture and brand, and support our team members. Groups within CAO work to protect our reputation, tell our story, bolster team member engagement, connect with our customers, and bring new and innovative solutions to life. CAO functions include Commitment to Customer, Corporate Responsibility & Community Relations, Data Management & Insights, Human Resources, Marketing, Stakeholder Relations, and the CAO Integration and Planning Office.

The Commitment to Customer (C2C) Center of Excellence is an enterprise function within Wells Fargo’s Chief Administrative Office (CAO). This organization develops and implements consistent enterprise standards for remediating commitment-to-customer issues across our consumer lines of business. The organization enables more effective and coordinated monitoring, reporting and stakeholder communications. Enhancing our practices and outcomes for customers is a critical part of building a better Wells Fargo.

With the centralization of Commitment to Customer ("C2C") Remediation functions into the Center of Excellence ("COE"), we have an immediate need for a highly skilled Analytic Consultant 4 - C2C COE. This Analytic Consultant will play the critical role of leveraging deep business systems and database knowledge to perform advanced data validation of commitment to customer remediation populations of customers who were harmed.

***We are targeting a resource who understands the consumer lending business model and also has combined experience with some or all of the following: data analytics, information technology, automation testing, relational databases, SQL Server, SAS, and SQL.***


  • Analysis of C2C issues to understand customer harm for consumer lending, including auto loans, credit cards, personal lines and loans, and student loans
  • Querying databases via SQL to identify populations of harmed customers
  • Utilizing business systems to research transactions on loan accounts
  • Profiling data to identify outliers, quality issues, and inaccurate data
  • Critically review remediation analytic approaches to ensure accurate data populations
  • Analyze complex SQL code to validate populations of harmed customer
  • Develop in-depth line of business specific data knowledge


The Chief Administrative Office enables strong business performance and company operations by leading across a number of enterprise imperatives: culture, brand, and reputation.

Positions may be able to sit within other Wells Fargo Footprint locations. This is not a remote or telecommute role.

Who We Are:

Learn more about Wells Fargo or Via Twitter: #C2C

Required Qualifications

  • 6+ years of experience in one or a combination of the following: reporting, analytics, or modeling; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 4+ years of experience in one or a combination of the following: reporting, analytics, or modeling
  • 5+ years of SQL experience
  • 5+ years of data analysis experience
Desired Qualifications

  • Extensive knowledge and understanding of research and analysis
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Strong, clear and concise written and oral communication skills
  • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
  • Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations
Other Desired Qualifications
  • Knowledge and familiarity with the Wells Fargo Commitment to Customer (C2C) policy and the process of remediating harmed customers in accordance with the C2C policy
  • 6+ years of combined experience in using some or all of the following systems: ACAPS, AFS, Brickyard, CARS, Credit Revue System, ECAR, EFS Data Warehouse, EIW, EXS, FDR, Wells Fargo Auto Data Warehouse, HELMS, HOGAN, LSS, and SHAW to query and review loan details
  • Knowledge of consumer lending policies and procedures, especially how loans are serviced, how collections are pursued for delinquent customers, how payments are posted, and how and when other charges are added to balances (i.e., late charges, non-sufficient funds charges, etc.)
  • 5+ years of experience querying databases using Microsoft SQL Server Management Studio, SAS Enterprise Guide, Toad for Oracle, or a similar data querying tool


  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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