About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Associate Business Process Analyst - Horsham, PA

UHG - Horsham, Pennsylvania

Posted: 11/15/2018

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)
Primary Responsibilities:
  • Responsible for end-to-end business process activities - creating, controlling and improving business processes around pharmacy benefits, eligibility, and the coordination of benefits
  • Ensure eligibility and other health information is loaded accurately and timely end-to-end to ensure accurate point of sale and/or retrospective handling of pharmacy claims
  • Ensure all errors are resolved timely and source system problems are escalated and supported through resolution
  • Diagnose process improvement opportunities through research and analysis of data
  • Advocate for new ideas and process improvements to close gaps, reduce manual efforts, and enhance the member experience
  • Document processes to reduce operational ambiguity and manage change
  • Collaborate within the organization to implement changes required due to process, product and/or annual changes
  • Review business requirements for system enhancements or changes; create and execute test scenarios in a timely manner
  • Focus on improving the member experience and increasing the quality/effectiveness of the Pharmacy Benefit Operations team
  • Apply a basic, structured, standard approach to work

Required Qualifications:
  • Bachelor’s degree or High School Diploma/GED with 3+ years relevant work experience
  • 1+ years of recent experience with data analysis and reconciliation in a healthcare business
  • 1+ years of experience documenting processes and writing business requirements
  • Demonstrated experience related to benefits, eligibility or COB (coordination of benefits)
  • Intermediate or higher level of proficiency with Microsoft Excel and/or Access
Preferred Qualifications:
  • Proven history for successfully prioritizing multiple tasks, priorities, projects, and deadlines
  • Experience in pharmacy operations, PBM or health care operations
  • Knowledge of Medicare Part D requirements
  • Intermediate or higher level of proficiency with SharePoint, Microsoft Office, Project, Word, PowerPoint, and Visio

Careers at UnitedHealthcare Medicare & Retirement.
The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Process, Business Analyst, Horsham, PA, Pennsylvania, process improvement, requirements, PBM, pharmacy, Medicare Part D, COB, health care

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