About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Associate Director, Business Operations - Charlotte, NC Preferred

UHG - Charlotte, North Carolina

Posted: 11/12/2018

Our sights are set high, but our capacity is even higher. As an Associate Director, Business Operations you'll be a critical member of our team helping to rewrite the future of UnitedHealth Group. You'll lead the charge in helping to create valuable solutions to improve the health care system. Take this opportunity to make a real impact and help us make the health system work better for everyone.
The Associate Director, Business Operations is accountable for day to day management and operational execution of the Comprehensive Gap Assessment Program (CGAP) within RQNS’ Prospective Services unit. This leader is responsible for analytics, strategic and tactical execution, client customizations, integration with other products, new features, adoption, management of staff, functions performed by matrix partners, communications and timely issue resolution. The successful candidate will possess the ability to lead this complex program; with depth of knowledge to maximize business value and ensure the program meets the expectations of internal stakeholders as well as providers and clients.


If you are located in Charlotte, NC or on the East Coast, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • Work directly with internal and external stakeholder partners to build relationships, ensure effective education and reporting, and proactively identify performance improvement and operational execution improvement opportunities through analysis and ongoing monitoring
  • Execute plans to improve the incentive programs’ performance and outcomes
  • Provide recommendations, training and coaching to stakeholders on program participation and issue resolution
  • Lead collaboration with internal resources to develop appropriate and effective provider educations tools and other resources/collateral
  • Coordinate and lead meetings with stakeholders, with regular frequency, to drive continual process improvement and achieve goals
  • Provide input into reporting package, for use by internal and external stakeholders, that demonstrates operational performance and program value
  • Facilitate/lead monthly or quarterly internal meetings with key stakeholders, including reporting and material preparation
  • Ensure timely and effective execution of all deliverables
  • Participate in strategic planning sessions to drive engagement and improve outcomes and performance
  • Staff management

Required Qualifications:


  • 5+ years of healthcare industry experience
  • 5+ years of management experience
  • Strong, articulate communicator
  • Demonstrated ability to influence without authority
  • Experience building relationships and working collaboratively in large, complex matrixed environments to flawlessly, and successfully, deliver business value
  • Exemplifies our United Culture
  • Intermediate level proficiency with Microsoft Office
Preferred Qualifications:
  • 3+ years of Risk Adjustment and/or HEDIS/Stars experience
  • Innovative thinker/creative problem solver
  • Strong attention to detail
  • Strong problem-solving skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Operations, RQNS, CGAP, East Coast Telecommute, Charlotte, NC

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