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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Associate Director Digital UX - Minnetonka, MN

UHG - Minnetonka, Minnesota

Posted: 10/16/2018

The Experience Strategist for UHC Digital team designs and leads experience strategy engagements that lead to innovative and connected offerings for our products and their customers. This role will participate in all phases of strategy from context framing and diagnosis, current state assessment, discovering opportunities, through to defining initiatives, roadmaps and design. This role will also support the Business Strategy and Product leadership in the ongoing strategy for UHC Digital.
Primary Responsibilities:
  • Provide senior - level consulting, estimation, planning, and leadership of experience strategy projects
  • Integrate customer insight (through a variety of research methods), market insight (through internal, competitive and desk research) and product objectives into actionable experience strategy and execution
  • Advocate customers and the “experience” in conversations with cross-disciplinary teams, UHC leaders and analysts to grow the influence of experience thinking
  • Work with researchers to understand customers, designers to craft the future, product managers and owners to connect experience to product capabilities, analytics specialists to establish frameworks for measurable value, and technologists to architect systems to drive ongoing viability - the role is that of an integrator of different perspectives
  • Synthesize information quickly, and apply this deftly through a combination of wisdom, foresight, and experience
  • Facilitate meetings, working sessions and workshops with sensitivity to team needs
  • Manage key tracks of work (including other individuals) in accordance with established budget, work plans and quality standards
  • Contribute to thought leadership internally

Required Qualifications:
  • 5+ years of experience developing strategies for new / evolved connected services and products
  • Experienced in disciplines of strategy and design; primary and secondary research a plus
  • Extensive knowledge of, and experience with, a broad range of (digital) user experience strategy methods and tools, eg. Experience Mapping, customer type creation, experience modeling, service design, prioritization, business case development, etc.
  • Expertise in analysis of research (and research findings) and their use in driving qualified thinking, strategy development and briefing
  • Proven ability to handle large - scale, complex systems projects
  • Must be able to articulate design concepts, strategies and roadmaps clearly through exceptional oral and written communication skills; good presenter and great listener
Preferred Qualifications:
  • Healthcare industry experience
  • Bachelor’s  Degree or an advanced degree
  • Successful record of developing relationships with colleagues and partners
  • A self - starter with an entrepreneurial spirit with vision and leadership to help facilitate change within a team and the industry
Technology Careers with UHC Information and technology have amazing power to transform the health care industry and improve people’s lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We’re freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: digital, product, experience, Minnetonka, MN, Minnesota

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