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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Associate Quality Coordinator - Optum 360 - Multiple Locations

UHG - Atlanta, Georgia

Posted: 11/15/2018

Positions in the function are responsible for end to end Quality Assurance process activities within Optum360 Revenue Cycle Management Organization. Working on risk identification, diagnose process issues, identify process improvement solutions and process improvement implementation using principles of process excellence and related tools. This position will primarily provide quality auditing, analysis, reporting and developing plans and programs. Continuous engagement and collaboration with Optum360 Operations Leadership is essential.
Primary Responsibilities:
  • Has basic knowledge of theories, practices and procedures in a specific Optum360 revenue cycle function
  • Responds to and performs routine or standard audit or specific project requests
  • Uses existing procedures and facts to solve routine problems or conduct routine analyses
  • Does work independently most of the time, yet also depend upon others for instruction, guidance or direction as needed
  • Some proficiency in understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean)
  • Basic understanding of relevant organizations' operations, products and applications, strategies, processes, and / or business priorities in order to build effective solutions
  • Some proficiency in understanding of upstream and downstream impacts to partners of business process operations and solutions
  • Consistently provide direct support of Quality auditing activities to validate process performance and share findings with QA leadership
  • Support the analysis of quality auditing findings as it relates to business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities
  • Support engagement with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals (e.g., efficiency; effectiveness) in order to direct investigation into problems and potential solutions

Required Qualifications:
  • Undergraduate degree or equivalent experience
  • Basic MS Office skills including Word, Excel and PowerPoint
  • Experience with SharePoint including navigation and basic functionality
  • Basic knowledge of Project Management

Preferred Qualifications:

  • Prior experience in large, multi-function and cross geographic organizations
  • Prior experience in Revenue Cycle Management environment
  • Prior experience in Patient Registration environment
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the worlds large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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