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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Information Technology



Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Associate Tech Support Analyst - Overland Park, KS

UHG - Overland Park, Kansas

Posted: 10/16/2018

Technical Support Analyst with 5+ years of experience working in a desktop support/Systems administrator role.  This position will provide onsite technical problem resolution to internal customers. The candidate will be part of a team that provides an array of enterprise support services including desktop, server, network and telephony support. Able to articulate technical processes, both oral and written, to different audiences and varying levels of complexity. This role requires strong communication skills, excellent problem solving skills and someone who really likes to work with people and technology!


Primary Responsibilities:

  • Partners with the business by meeting regularly to understand their processes and needs

  • Accountable for all items assigned and helps other team members in the ticketing system, including following up with users and other team members on open tickets

  • Troubleshoot issues related to software, hardware, and network connectivity of advanced complexity

  • Assist customers with issues of both local to site and remote/home-based employees

  • Actively creates and communicates documentation to support the team and its members

  • Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment

  • Proven ability to manage multiple activities of varying complexity while prioritizing and focusing on critical tasks and issues

  • Identify and drive process improvement initiatives

  • Act as a liaison between the other tiers


Required Qualifications:  

  • Bachelor’s Degree in any discipline 

  • 5+ years of desktop support

  • Certifications (one or more of the following): MCSA/MCSE or MCTIP, CompTIA A+

  • Configure and deploy desktop operating systems (Windows 7, Windows 10) with Microsoft SCCM and Altiris

  • Configure and troubleshoot desktop hardware (Dell, HP)

Preferred Qualifications:

  • Experience with VDI, Microsoft Office Suite, Adobe, Antivirus, Disk Encryption, and anti-malware

  • Ability to work afterhours as needed and participate in an on-call rotation

  • Ability to travel up to 15%

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Associate Tech Support Analyst, Overland Park, KS, Kansas


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