About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:




Approximate Salary:

Not Specified

Position Type:

Full Time

Associate Trainer - Brentwood, TN

UHG - Brentwood, Tennessee

Posted: 11/17/2018

Energize your career with one of Healthcare’s fastest growing companies.
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)

As the Trainer Associate, you will be responsible for delivering training within a specialized function. In this role, you will have the opportunity to conduct training for the Optum
Claim Processing business, mostly face to face, and also via virtual settings.

Primary Responsibilities: 
  • Training within the Optum Claim Processing program. May also be involved in the design and development of training programs
  • Demonstrate working knowledge of applicable operational platforms (e.g., workflows, procedures, systems) to drive effective training for the Optum Claim Processing organization
  • Demonstrate understanding of impacts of the applicable operational processes including their impact on members / consumers / providers
  • Demonstrate understanding of applicable business structures and strategies (e.g., business segments, Benefits vs. Services, interrelationships)
  • Identify and leverage appropriate internal resources in order to address issues that may impact the learning process (e.g., systems access, facilities access)
  • Prepare for and support effective course facilitation
  • Maintain and apply effective facilitation skills
  • Manage / Support the Learning Environment
  • Measure & Enhance Learning Effectiveness

Required Qualifications:
  • High School Diploma / GED
  • 1+ years of experience with Medicare and Medicaid
  • 1+ years of experience facilitating classroom training
  • 1+ years of customer service experience in a work operations environment
  • 1+ years of conducting needs assessments meetings for training
  • 2+ years of work experience collaborating with cross-functional teams
  • Experience with Microsoft Office (Word, Excel, Outlook, and PowerPoint)
  • Ability to utilize multiple systems (presentation software, demonstrate operational systems) while training
  • Comfortable traveling up to 25% of the time
  • Claims processing experience
Preferred Qualifications:
  • Bachelor's degree
  • 4+ years of corporate training facilitation experience
  • Ability to work collaboratively with documents in Microsoft SharePoint
  • Experience with Education tracking databases (e.g., LearnSource)
  • Understanding of the Optum Claim Processing business structures and strategies
  • Adult learning theory and / or instructional design concepts learned through work experience or education (knowledge of the ADDIE model of instructional design)
  • Experience using WebEx or similar distance-learning tool

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Associate Trainer, training, claims processing, Brentwood, TN, Tennessee

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