Humana

About Humana

 

Job Category:

Technology - Service Management

Country:

United States

Postal Code:

40201

Approximate Salary:

Not Specified

Position Type:

Full Time

Availability Metrics Analyst

Humana - Louisville, Kentucky

Posted: 08/31/2018

Description

Responsibilities

  • The Infrastructure Capacity Management Engineer 2/Availability and Metrics Analyst conducts supply/demand, trend analyses and produces dashboards for availability and metrics to be used by Performance and Capacity Management, as well as other ITI technologies.  Provides support and input to overall ITI OLA and SLA needs. The Infrastructure Capacity Management Engineer 2 ensures that capacity workload modeling and availability analysis is performed for a variety of platforms and environments. Serves as a subject matter expert to application development, systems administration and engineering and other technical and business staff in planning the resource requirements for systems under development. Develops, maintains, recommends, documents and supports tools and backend utilities to provide availability and health management. Facilitates the development of policies to ensure that existing capacity is being used as efficiently as possible while ensuring that the metrics are in place to provide the dashboard information. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

    Required Qualifications

    Typically requires Bachelor's degree or equivalent and 5 years of technical experience

    Preferred Qualifications

    Analysis and Reporting background; use of tools, Splunk, HP, SolarWinds or similar, to analyze data and produce dashboards/metrics

               

Scheduled Weekly Hours

40

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