Bed Bath & Beyond Inc

About Bed Bath & Beyond Inc

 

Job Category:

Analytics Group

Country:

United States

Postal Code:

07083

Approximate Salary:

Not Specified

Position Type:

Full Time

BA - Contact Center

Bed Bath & Beyond Inc - Union, New Jersey

Posted: 10/21/2018

Bed Bath and Beyond Contact Center Technology Team is seeking a talented Business analyst to work on continuing enhancements and new projects of our dynamic environment. You will collaborate with internal IT and business teams to implement best in class solutions for a multi-site, multi-business line, high volume servicing contact center environment.

Responsibilities:
  • Partner with the business to develop an understanding of business processes, assess end user needs, and evaluate suggested projects
  • Translate business needs into detailed business requirements, use cases, and systems interaction diagrams, including user stories and detail specifications
  • Work with other teams to facilitate the support process and work toward issue resolution
  • Organize, prioritize, and handle multiple tasks/assignments/projects
  • Participate in proactive team efforts to achieve departmental and company goals, while contributing insight and support
  • Maintain documentation of assigned products
Qualifications:
  • Strong computer skills - high level Excel skills a big plus
  • Working with Jira, Rationale, MS Project a big plus
  • Great interpersonal skills - Ability to communicate with all levels
  • Organizational skills and attention to detail
  • Manage multiple projects at once
  • High energy level and ability to work independently
  • Ability to be persuasive and assertive
  • Demonstrated ability to adapt to new technology

If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Email: myHRSC@bedbath.com

Phone: 1-844-MYHRSC1

An Equal Opportunity Employer

It is the policy of Bed Bath & Beyond Inc. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.

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