About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:



United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Behavioral Care Advocate - Telecommute from Houston, Portland, So Cal or Albuquerque

UHG - Portland, Oregon

Posted: 07/20/2018

You have high standards. So do we. Here at UnitedHealth Group, this includes offering an innovative new standard for care management. It goes beyond counseling services and verified referrals to programs integrated across the entire continuum of care. That means you'll have an opportunity to make an impact on a huge scale - as part of an incredible team culture that's defining the future of behavioral health care.


As a Behavioral Health Care Advocate you will be responsible for case management and utilization review of behavioral health and substance abuse cases. You'll have a direct impact on the lives of our members as you recommend and manage the appropriate level of care throughout the entire treatment plan.


Primary Responsibilities:

  • Focus on initial inpatient admission for psychiatric and chemical dependency patients
  • Make patient assessments and determining appropriate levels of care
  • Obtain information from providers on outpatient requests for treatment
  • Determine if additional clinical treatment sessions are needed
  • Manage inpatient and outpatient mental health cases throughout the entire treatment plan
  • Administer benefits and review treatment plans
  • Coordinate benefits and transitions between various areas of care
  • Identify ways to add value to treatment plans and consulting with facility staff or outpatient care providers on those ideas
  • Receive and review clinical assessments and certify levels of care
  • Actively case manages chemical dependency and psychiatric cases by concurrently reviewing all levels of treatment from assessment through aftercare to resolution of treatment
  • Discuss treatment plans with providers and negotiate changes as per Level of Care Guidelines, and the consumer?s needs and preferences
  • Participate in staff meetings, case conferences, and in-service opportunities
  • Consult with MD supervisor prior to any non-certification of treatment for inpatient care or with licensed clinical supervisor for any non-certification of treatment for outpatient care. Consultations shall occur within one working day of the provider?s request for treatment certification
  • Document clinical data and results of reviews
  • Available for peer-to-peer consultation on a reconsideration within 1 working day of request
  • Enter certification for treatment in timely manner (within 24 hours for IP cases and within 5 business days for Lower Levels of Care)
  • Collaborates with Care Coordinators, Peer Support Specialists and Family Peer Specialists, providers, and community agencies and organizations to facilitate access to and transition between services
  • Collaborates with Care Coordinators, Peer Support Specialists and Family Peer Specialists, providers, and community agencies and organizations to identify consumers who may benefit from care coordination, and/or peer support

 This is a telecommuter position but you must reside within a commutable distance of one of these cities in which we have an office: Houston TX, Portland OR, San Diego CA, Los Angeles CA, or Albuquerque NM




 Required Qualifications:

  • Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 3 or more years of experience in behavioral health
  • Minimum 3 years (post-licensure preferred) direct clinical experience with emphasis on acute psychiatric and chemical dependency; variable experience strongly preferred with inpatient and/or residential/day treatment experience
  • Must have an active, unrestricted and independent license in your state of residence and you must live within a commutable distance of one of the following cities where we have an office: Houston TX, Los Angeles, CA, San Diego, CA, Portland OR, or Albuquerque NM
  • Strong interpersonal skills
  • PC proficiency
Preferred Qualifications:
  • Managed care and/or insurance or utilization review experience
  • Proficient Microsoft skills (Word, Excel, Outlook)
  • Inpatient experience
  • Dual diagnosis experience with mental health and substance abuse
  • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
Discover a diversified health services and innovation company where data, technology, people and action combine to make great things happen every day ? and where every day is another opportunity to do your life's best work.(sm)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: LPC, LCSW, RN, LMFT, LSW, Counselor, Care Advocate, telecommute, Medicaid, Medicare, work from home, Houston TX, Portland OR, Los Angeles, San Diego, Albuquerque, NM


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