Xanterra Travel Collection

Job Category:

Other

Country:

United States

Postal Code:

86023

Approximate Salary:

Not Specified

Bell Attendant - The Grand Hotel Tusayan Arizona

Xanterra Travel Collection - Grand Canyon, Arizona

Posted: 11/13/2018

Overview

Greeting and assisting guest with luggage from their vehicle when arriving. Provide bell service to guests by taking luggage, etc to/from room. Other assigned duties to facilitate guest services and efficient management of the hotel.

Responsibilities

 

  • Fully understand and support Xanterra Mission Statement and Core Values.                     
  • Provide bell service to guests by taking luggage to and from room, including tour groups and individual guest parties or as directed by Front Desk.
  • Assist tour drivers and/or tour escorts as necessary with baggage schedule, special requests, etc.
  • Attend to tour group luggage delivery and pick up in a timely manner, ensuring proper procedures for handling tour luggage are followed in detail.
  • Assist the Front Desk in delivering messages, running errands, providing information and directions to facilitate guest’s needs.
  • Assist the Common Area Attendants in maintaining the cleanliness of the lobby areas, entrances and other public areas of the hotel facilities.
  • Adhere to all Xanterra Tusayan, LLC and found procedures.
  • Check luggage, packs, etc. in bell storage area and maintain security of items in storage.
  • Complete all Bell Attendant paperwork and submit to Front Desk.
  • Adhere to all safety and risk management policies management as necessary.
  • Wear required personal protective equipment as required while performing job.
  • Other duties as assigned.
Qualifications
  • Ability to follow directions.
  • Ability to read and follow detailed directions to ensure proper delivery and pickup of guest baggage.
  • Ability to handle the physical aspects of the job, bending, twisting, frequently lifting and transporting luggage and pushing/pulling linen carts throughout the course of the shift.
  • Knowledge of rooms and hotel layout of the Hotel property.
  • Ability to complete assigned tasks without close supervision.
  • Willingness to help out in all areas of the housekeeping department to facilitate services to guests and efficient management of the hotel.
  • General knowledge of Xanterra Tusayan, LLC guest services with the ability to convey information to the guests.

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