Xanterra Travel Collection

Job Category:

Other

Country:

United States

Postal Code:

86046

Approximate Salary:

Not Specified

Bell Attendant

Xanterra Travel Collection - Williams, Arizona

Posted: 08/27/2018

Overview

The Bell Attendant is a seaonal position responsible for providing exceptional bell service to guests as well as other assigned duties to facilitate guest service and efficient management of the hotel.

Responsibilities
  • Provide bell service to guests by taking luggage to and from room, including tour groups and individual guest parties or as directed by Executive Housekeeper and/or Front Desk.
  • Assist tour drivers and/or tour escorts as necessary with baggage schedule, special requests, etc.
  • Attend to tour group luggage delivery and pick up in a timely manner, ensuring proper procedures for handling tour luggage are followed in detail.
  • Assist the Front Desk in delivering messages, running errands, providing information and directions to facilitate guest’s needs.
  • Stock storage closets with clean linens and guest room amenities.
  • Complete scheduled inventory of mission linens and guest room amenities as required.
  • Clear hallways of soiled linens, pool towels, trash, recycle waste and deposit in appropriate bin or dumpster.
  • Deliver and/or gather all rollaway beds and used cribs and ensure equipment is placed in the correct closets.
  • Assist the Common Area Attendants in maintaining the cleanliness of the lobby areas, entrances and other public areas of the hotel facilities.
  • Take outgoing mail to the mail box and retrieve incoming mail. Place all received shipments in the appropriate storage.
  • Unlock (AM shift) or Lock (PM shift) the pool and exercise rooms.
  • Adhere to all Xanterra Grand Canyon Railway lost and found procedures.
  • Check luggage, packs, etc. in bell storage area and maintain security of items in storage.
  • Complete all Bell Attendant paperwork and submit to Executive Housekeeper or Front Desk.
  • Adhere to all safety and risk management policies management as necessary.
  • Wear required personal protective equipment as required while performing job.
  • Other duties as assigned.
Qualifications

Preferred Qualifications:

  • Knowledge of rooms and hotel layout on GCR property, including general knowledge of Xanterra Grand Canyon Railway guest services with the ability to convey information to the guests.
  • Ability to complete assigned tasks without close supervision.
  • Willingness to help out in all areas of the housekeeping department to facilitate services to guests and efficient management of the hotel.
  • Possess valid Arizona Driver’s License and comply with Xanterra GCR Company Vehicle Policy.


Basic Competencies:

  • Verbal comprehension (Understand oral and written communications, follow detailed directions to ensure proper delivery and pickup of guest baggage.
  • Communication skills (provide clear instructions/directions)
  • Reasoning skills (problem solving and troubleshooting skills)

Employment Conditions:

  • Work safely to prevent on the job accidents and injuries
  • Work safely to ensure company equipment is secure.
  • Wear protective equipment as required by the job duties.

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