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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Sales Support



Approximate Salary:

Not Specified

Position Type:

Full Time

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Bilingual Chinese (Cantonese and Mandarin) Customer Service Specialist - Chinatown, NY

UHG - Chinatown, New York

Posted: 12/2/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
The Bilingual Chinese (Cantonese and Mandarin) Customer Service Specialist may also need to support the onsite group service reps providing services to the ICAs.
Primary Responsibilities:
  • Provide excellent service to walk - in members.
  • Receive and respond to inquiries from walk - in members regarding benefits, policies, procedures and protocols.
  • Act as a customer advocate in providing assistance to resolve members’ issues and problems.
  • Follow - up calls to members with resolution to identified issues in timely manner.
  • Resolve inquiries related to authorizations, claims, enrollment, and billing.
  • Provide service requests to other departments as needed.
  • Fulfill material requests for members.
  • Maintain accurate member data, including addresses, phone numbers, and PCP changes.
  • Input data in system for record tracking and issue resolution.
  • Document all issues in system in a timely manner.
  • Proactively educates members on cover benefits, plan exclusions, and procedures to enhance total customer service experience.
  • Promote various store events and seminars to customers.
  • Assist members to apply for various government assistance programs.
  • Perform accountabilities in accordance with established organizational metrics.
  • Identify trends and continuously makes recommendations to improve processes.
  • Report issues or problems with members, systems and processes to manager.
  • Assist and be involved in member retention projects.
  • Perform other related projects and duties as assigned.
  • Meet established performance standards.
  • Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member.
  • Service walk - in prospects interested in Medicare and Individual Products.
  • Explain plan benefits and assist prospects to choose the most appropriate plan according to their needs.
  • Collect and review enrollment application to ensure completeness.
  • Active participation in community events to build relationship and promote our brand.

Required Qualifications:
  • High School Diploma / GED or higher
  • Bilingual fluency in Chinese (Cantonese / Mandarin) and English
  • Ability to attend occasional Health Fairs and Community Events in Bergen and Edison NJ
  • 1+ years of customer service experience
  • Ability to obtain State Accident & Health Insurance Licenses for NY and NJ within 60 days of employment
  • Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
  • Ability to commute to work in Edison, NJ and Bergen NY when needed
Preferred Qualifications:
  • Bilingual in Korean and English
  • Prior health and / or general insurance sales experience
  • NJ and / or NY Health License
Soft Skills:
  • Experience in a position requiring excellent communication and analytical skills
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Bilingual Chinese Service Specialist, Health Insurance, Community Events, Chinatown, Edison, Bergen, Customer Service

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