Safelite

About Safelite

 

Job Category:

Customer Service

Location:

Hiawatha, Iowa

Country:

United States

Postal Code:

52233

Approximate Salary:

Not Specified

Phone:

518-496-2854

Bilingual Customer Service Representative

Safelite - Hiawatha, Iowa

Posted: 11/17/2018

The Bilingual Customer Service Representative is a key role that answers incoming customer phone calls and processes insurance claims in both English and Spanish.

Find a career. Gain a family.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.

ESSENTIAL ACTIVITIES:

  • Professionally answers incoming phone calls from both English and Spanish speaking policy holders, insurance agents, and/or auto glass shops
  • Accurately enters claims information into the production database
  • Verifies customer insurance coverage and deductible amounts for the vehicle involved, and communicates the information to the customer
  • Using the production/shop locator system, locates an auto glass vendor that can service the customer's vehicle quickly and conveniently
  • Using knowledge of auto glass parts, qualifies the damage for a windshield repair or selects the appropriate glass part for replacement
  • Uses the appointment scheduling system in production to schedule appointments for service at Safelite store locations, or contacts non-Safelite vendors to arrange an appointment for the customer
  • Uses knowledge of other accounts to assist in answering phone calls if calls are holding
  • Assists in the training and orientation of new associates upon request.

REQUIREMENTS:

  • Must be at least 16+ years of age
  • Ability to translate English scripts to Spanish for our customers, as well as document information in English to be utilized by various glass shops
  • High school diploma or equivalent (or actively enrolled)
  • Prior experience in customer service preferred
  • Ability to operate computer and telephone systems while seated for extended periods of time.
  • Skill in speaking with a pleasant voice, retaining composure, and building rapport among peers, stores, and customers.

Apply now!

We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

Learn more.

Apply Now