This service role always puts the customer first -- delivering a critical first impression that sets the stage for an all-around extraordinary experience that customers will tell their friends about.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
- Uses professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
- Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs.
- Provides solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) -- always presenting the most accurate product and service information.
- Maintains professional composure when actively asking customers for the sale or negotiating the price.
- Enters data into the system in real time, editing for accuracy during the call.
- Must be able to demonstrate expert-level fluency in both English and Spanish
- High School Diploma or equivalent (or actively enrolled)
- Demonstrates a high level of selling integrity by doing the right thing every time
- One year of previous experience in sales, collections, call center, account management or telemarketing is preferred
- Skill in negotiating
- The ability to establish rapport and credibility with customers, stores and peers while using a pleasant voice and maintaining composure
We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.