AT&T

About AT&T

At AT&T, we’ve made it our mission to connect the world. And as an industry leader in telecommunications, high-speed Internet and pay TV, it takes a team of amazing innovators to make it possible.

That’s where you come in. From Technology to Call Center, Technicians to Sales, we have an opportunity to fit any skill. At every level, we’re working together to exceed the needs of today’s customers while creating solutions to tomorrow’s technological challenges. Seem big? It is – and we love it. 

As a global company, we’re driving innovation in locations across the world – from Boston to Bangalore. Wherever people work, live or play, that’s where we need to be. So let’s do great things together. Start by visiting us at http://www.att.jobs/

Job Category:

Retail

Country:

United States

Postal Code:

94102

Approximate Salary:

Not Specified

Position Type:

Full Time

Brand Ambassador

AT&T - San Francisco

Posted: 07/4/2018

Overall Purpose: Brand Ambassadors will host customers through an immersive shopping experience to elevate the brand value of AT&T and create a premier customer shopping experience within the store. Brand Ambassadors must provide concierge style service and solution based presentations in a collaborative team environment. Brand Ambassadors will execute promotional events with the AT&T Flagship store and support the planning and implementation of these events. They will also assist Customer Experience Managers as an executive liaison for both internal and external high-impact customers to take care of unique service needs.

Key Roles and Responsibilities: Create a personalized, extraordinary customer experience by qualifying and guiding customers. Demonstrate AT&T innovations in a manner that allows customers to understand how these solutions allow them to live more expansively. Personify the AT&T brand commitment of relentless innovation for human progress; showcase our company innovation that helps bring tomorrow closer for our customers. Provide exemplary service to Flagship customers. Serve as an expert to make confident solution recommendations to customers. Meet minimum sales performance requirements and strive to exceed assigned targets in key priority initiatives. Continuously learn and be highly knowledgeable on emerging AT&T products and services. Act as a concierge; develop appropriate customized solutions for customers. Responsible for learning specialty lifestyle products, for example: music, photography, health & fitness, safety & security, etc. and merchandising narratives within location. Represent AT&T in Community Events & Executive Relations. Execute on promotional events within the store to highlight AT&T sponsorships or services.Execute on training programs determined by the Customer Experience Manager. Appropriately represent the AT&T brand and brand flagship store to the media; must attend media/PR training. 

General Essential Functions Which Are Normally Required:

·Possess competitive spirit to meet and exceed assigned sales goals

·Staying up to date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools

·Understanding customers’ needs and helping them discover how our products meet those needs

·Multitasking in a fast paced team environment

·         * Working a variety of hours including weekends, evenings and holidays, including  occasional overtime

·Educating and engaging customers through product demonstrations

·Interacting with customers and providing prompt and courteous customer service to  all customers in person, via phone or written note

·Position may be commissioned and quota based

The successful candidate will be able to perform the following with or without reasonable accommodation:

·    > Ability to work flexible hours, including evenings, weekends, and holidays

·    > Ability to stand for long periods of time

·    > Ability to complete all paperwork completely, accurately, in a timely manner

·    > Ability to lift up to 25 pounds

·    > Ability to operate a personal computer, wireless equipment, copier and fax

·    > Ability to work in other locations as the needs of the business dictate may be required

·    > Complete all aspects of opening and closing the store in accordance with written procedures

·    > Submit all transaction journals on a daily basis

·    >  Assists with inventory maintenance

·    >  May be required to wear a uniform

Demonstrates the following personality traits:

·Outstanding communication, presentation, and interpersonal skills

·Strong organizational skills with attention to detail

·Familiarity with wireless terminology and AT&T Mobility systems 


Professional

·Acts as a role model and consistently sets a good example for his/her work group. 

·Has strong communication skills.

·Represents the AT&T brand in a highly positive way to all audiences.

·Demonstrates composure in a stressful environment.

Friendly/Nice

·Easily develops a comfortable rapport and establishes relationships with a variety of individuals.

·Makes others feel at ease to approach and engage with him/her.  

Passionate

·Earnestly believes his/her actions positively impact the AT&T brand.

·Enthusiasm for delighting the customer; zealous desire to address customer needs.

·Brings the brand to life for customers in an experiential way.

Adaptable with a Positive Attitude

·Comfortable working in ambiguous situations and a changing job environment.

·Open attitude toward change.

·Ability to overcome challenges while maintaining a positive attitude with employees and customers.

Team Oriented

·Enjoys working in a strong team environment where successes are shared.

·Open to sharing resources and time with peers; a great collaborator.

Outgoing

·Proactively initiates conversation with others; does not wait to be approached to start      interactions.

·Proactively probes customers to discover interests and needs.

Principal Competencies:


·Applies deep functional skills

·Builds relationships...mutual outcomes

·Collaboration and Teamwork

·Communicates Powerfully and Prolifically

·Continually develops...skills

·Delivers ... performance and results

·Demonstrates awareness of ... trends

·Displays high integrity, honesty

·Drives for Results

·Ignites change through innovation

·Makes decisions quickly…

·Organizational Communications

·Problem Management Process

·Recognizes and seizes opportunities

·Sets and delivers stretch goals

·Social Applications

·Solves Problems and Analyzes Issues

·Takes smart, calculated risks

·Takes Initiative




Additional Information:

Do you speak another language and English? If you do, we’re looking for you! Our Retail Careers come with awesome perks including potential, additional starting pay if you are bi-lingual!

Our employees say it best! Watch now.Hear from our Mandarin TeamHear from our Spanish TeamHear from our Vietnamese TeamHear from our Polish TeamHear from our Cantonese Team

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