Xanterra Travel Collection

Job Category:

Food Service


United States

Postal Code:


Approximate Salary:

Not Specified

Buffet Server (Polar Express Season '18-'19)

Xanterra Travel Collection - Williams, Arizona

Posted: 11/18/2018


The Polar Express Buffet Server is responsible for providing expedient, efficient and courteous service to dining room patrons in taking and delivering of food and beverage orders while maintaining a positive attitude.

  • Fully understand and support Xanterra Mission Statement and Core Values.
  • Provide prompt, attentive and courteous service to dining room guests at all times in accordance with unit policies on guest service.
  • Accurately take, fill, deliver and charge guest orders for food and beverage using the Aloha POS system.
  • Is knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items.
  • Is knowledgeable of wine, beer and liquor.
  • Comply with all GCR. Food & Beverage Standards.
  • Comply with all State of Arizona alcohol serving laws & GCR policies.
  • Comply with all company policies regarding tip reporting.
  • Perform all opening and closing side duties as assigned per shift requirement.
  • Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to Serv-Safe food sanitation program.
  • Communicate with Service Manager and Kitchen Manager on out of stock items or guest food issues.
  • Effectively and professionally handles guest complaints politely and in a timely fashion involving the Management Team when necessary.
  • Communicate with team members for additional service with any tables in assigned section.
  • Attend all required training seminars/classes as assigned by the Management Team.
  • Stringently comply with all company appearance and hygiene standards.
  • Adhere to all safety, risk management and environmental policies in performing tasks.
  • Other duties as assigned.

Minimum Qualifications:

  • Must be at least 18 years of age or older.

Preferred Qualifications:

  • Previous front of the house experience as a Server, Cashier, Host, or Expeditor capacity.
  • Knowledge of Serv-Safe food sanitation program.


Basic Competencies:

  • Verbal comprehension (Understand oral and written communications, follow detailed directions).
  • Communication skills (provide clear instructions/directions)
  • Reasoning skills (problem solving and troubleshooting skills)
  • Basic math skills.

Employment Conditions:

  • Work safely to prevent on the job accidents and injuries.
  • Work in inclement restaurant conditions.
  • Work safely to ensure company equipment is secure.
  • Wear protective equipment as required by the job duties.
  • Complete required alcohol awareness and food safety certifications.
  • Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements:
While performing the duties of this job, the employee is:

  • Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
  • Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.
  • Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.
  • Constantly listening, hearing, seeing, and speaking.
  • Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.


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