About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Business Manager Analysis, Enterprise Performance Optimization – Duluth, MN or US Telecommute

UHG - Duluth, Minnesota

Posted: 12/13/2018

Directly supports the functions of UHC Regulatory & Consumer Affairs, as well Site Mayor and Voice of the Employee Programs:
  • Conduct and manage outcomes of various studies that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business improvement
  • Support short and long term operational / strategic business activities by developing, enhancing and maintaining operational information and models
  • Develop and implement effective / strategic end-to-end business solutions through research and analysis of data and business processes
Primary Responsibilities:
  • Conduct data analysis across various data sets to align and take action on key drivers of consumer satisfaction from an end-to-end point of view
  • Collaborate with cross-functional business and technical stakeholders, using appropriate stakeholder analysis tolls / approached (e.g. RACI, SIPOC)
  • Define the approach and effort required for defining business requirements; drive development and execution of project plan
  • Define and update the project schedule to track / measure progress of the requirements gathering process (e.g. status, milestones, tasks, deliverables, status)
  • Adhere to established project lifecycle standards / requirements
  • Work cross-functionally to support the ongoing change management process and champion the development of new processes or functional requirements; maintain project plans and provide regular status updates
  • Coordinate actions and initiatives with enterprise leaders and functional experts; develop solutions, address barriers and achieve results

Required Qualifications:
  • BA/BS degree, or equivalent work experience
  • 4+ years of business analyst experience that includes:
    • Experience facilitating cross functional team through process and business changes
    • Experience performing trending and statistical analysis to make business recommendations or decisions
    • Experience utilizing data to influence key process decision makers
    • Experience driving best practices / actions related to quality, productivity and consumer experience (e.g. process improvement, DMAIC, RDM, Lean)
  • Intermediate or higher level of proficiency with Excel and PowerPoint
Preferred Qualifications:
  • Six Sigma experience, Green Belt certification
  • Project Management Professional (PMP)
  • Demonstrate and apply understanding of UnitedHealth Group’s business (e.g. specific business capabilities, functions, processes and business cycles)

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: data analysis, business requirements, business analysis, Duluth, MN, telecommute

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