SUMMARY. Primary responsibility
Take Excellent Care Of Our Customers by satisfying each customer’s
needs and exceeding their expectations.
include the following. Other duties may be assigned.
The apprentice cake decorator program
will be a 240 hour training program designed to train you to become a cake
decorator. Prior cake decorating
experience is not required. You will be
expected to complete the training program and will graduate with the skill sets
needed to become a Cake Decorator with Harris Teeter.
Desire to learn how to
become a cake decorator (no prior cake decorating experience required).
Has a passion for
serving customers to make every day celebrations and special occasions
(birthdays, holidays, etc.) incredible.
Willingness to learn a
new skill set that could turn in to a career with Harris Teeter
Passionate about the
grocery business and serving customers
Initiate interaction with customers on the sales floor and sales counter. Ask the customers questions regarding their
hopping needs. Provide
customers information needed to meet their taste and meal
through on customer requests.
Your job performance is required to demonstrate the highest level of customer service.
Never be rude to
a customer under any circumstance.
Follow through on customer requests. If you cannot say “yes” to a customer’s request, bring in department
management or the manager-on-duty. Never turn
contact with and smile at every customer.
Speak to customers
in a genuine, clear, and enthusiastic manner
and ask if they found
everything they were looking for.
Communicate in English with customers and fellow
regarding requests, current sales
promotions, marketing campaigns, and essential
products. When a customer
asks where a product is located, take the customer to the product.
nswer telephones appropriately and provide requested
information in a polite and professional manner.
Respond back to people on “hold”
in a timely manner. Writes
Sell Only Fresh Products. Follow
standards regarding product preparation,
rotation, dating, and markdown standards and guidelines. Comply with the Food
Safety policy (RO-37).
Keep Our Stores Clean. Comply with Health Department and Department of Agriculture [Weights & Measures] standards, regulations, and requirements. Follow Harris Teeter sanitation standards and procedures. Clean and
sanitize prep room and coolers
as appropriate. Keep counters
and food contact
surfaces clean at all times, refrigerator glass & windows
wiped, floors swept and mopped, garbage emptied, displays well merchandised and neat.
of and perform fixed activities when business is
light. (i.e. sweeping, cleaning,
blocking, straightening, emptying trash,
Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Record accidents and
safety hazards in
the designated log.
dapt to various situations and adjust to shifting priorities. Be flexible and able
multiple tasks. Balance taking direction with taking initiative and demonstrate the flexibility required
to accomplish the duties of the entire shift.
Provide assistance to fellow associates to complete daily tasks such as unloading trucks, checking
in deliveries, taking inventory, restocking and organizing
and coolers, and other
duties as assigned.
Establish a working and shopping
environment of trust, respect, and integrity.
Take Excellent Care Of Your Fellow Associates. Be a team player. Support
and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow
through with any special
requests or recommendations from management.
Comply with Company standards,
policies, and procedures. Perform
essential job functions throughout scheduled
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Associates must be at least 18 years of age.
PERSONAL SKILLS. Exceptional interpersonal skills. Willingness to participate in and successfully complete required training and to work
the team to increase customer
satisfaction and sales.
EXPERIENCE. High school
diploma or general
education degree (GED); or one to three months
and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability
to effectively present information in one-on-one
and small group situations to customers
or other associates of the organization who only speak English.
to add and subtract two digit numbers and to perform these operations using units of
merican money and weight measurement.
REASONING ABILITY. Ability to apply commonsense understanding to carry
out detailed but uninvolved written or oral instructions. Ability to deal with problems
involving a few concrete
in standardized situations.
REGISTRATIONS. Complete Company’s training including but not limited to: new
hire orientation, food sanitation, service excellence training, safety, food safety, and product knowledge.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by
an associate to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
- near constant work
- up to several times an hour
- up to several
times a shift
Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting.
Based on those, Harris Teeter
requires our associates to obtain assistance from a second associate
when lifting any case or object weighing
50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team
lifts for any weight that an associate
feels uncomfortable lifting
the duties of this job, the associate
is regularly required to stand; walk; use hands to finger, handle,
or feel; reach with hands and arms; talk or hear; and taste or smell. The associate
is occasionally required to climb or balance
and stoop, kneel, or crouch.
The associate must frequently
lift and/or move up to 15 pounds, intermittently lift and/or move up to 75 pounds, occasionally lift and/or move up to 100 pounds, and
reach from 6-72 inches. Specific vision abilities required
by this job include close vision, plus color and depth perception.
ORK ENVIRONMENT. The work environment
characteristics described here are representative of those an associate
encounters while performing the essential functions
of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
the duties of this job, the associate
constantly works in a moderate environment
and is frequently exposed to hot, cool,
and extreme cold,
moving mechanical parts, fumes or airborne
particles, and toxic or caustic
chemicals. The noise
level in the work
usually moderate to loud.