Safelite

About Safelite

 

Job Category:

Customer Service

Location:

Chandler, Arizona

Country:

United States

Postal Code:

85224

Approximate Salary:

Not Specified

Position Type:

Full Time

Phone:

518-496-2854

Call Center Supervisor

Safelite - Chandler, Arizona

Posted: 11/19/2018

Right now, we are looking for a Contact Center Supervisor to join our team! The job coach is an integral part of the team, responsible for motivating and developing associates.

Find a career. Gain a family.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.

Essential Activities:

  • Communicates with, motivates and appropriately rewards associates.
  • Creates incentives, holds contests and similar activities to foster a work environment that is both challenging and fun
  • Monitors calls to ensure quality service is being offered to all customers
  • Coaches associates on best practices, areas of improvement through meaningful conversation
  • Respnsible for ensuring team metric goals are met
  • Enforces policies and procedures are uniformly followed among associates
  • Acts proactively with client issues
  • Establishes and monitors individual team members' performance against established goals and takes appropriate action when necessary
  • Supports the Quality Management System by understanding and proactively upholding guidelines
  • Answers incoming calls during times of high volume
  • Casts the Shadow of a Leader when on the phones, demonstrating proper phone etiquette, quality of communication, and striving to delight customers

Requirements:

  • High School Diploma or GED required.
  • Bachelor's Degree highly preferred.
  • Automotive or insurance industry knowledge preferred.
  • CCC estimating software knowledge preferred.
  • Working knowledge of MS Office Suite, web applications, and general office equipment.
  • 1-2 years managing a team in a call center environment.
  • Knowledge of leadership philosophies and ability to create an environment of openness and trust with their teams.
  • Able to walk, sit, stand and be mobile on the contact center floor in order to assist representatives.
  • Must be able to deliver top notch customer service.

Apply now!

We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

Apply Now