Concentrix

About Concentrix

Concentrix brings collaboration, strategy and execution together to solve problems and improve your business outcomes across all facets of the enterprise. We are a global provider of business services.
Job Category:

Marketing Services

Country:

United States

Postal Code:

48088

Approximate Salary:

Not Specified

Position Type:

Full Time

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Call Performance Analyst

Concentrix - Warren, Michigan

Posted: 11/11/2018

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

This is a dedicated Contact Centre position responsible to monitor and evaluate various contact types across multiple skill areas against established standards. Through various methods, assesses agent performance compliance and documents for management review. Output is recorded to provide formal and informal feedback. May assist in monitoring standards development through process change recommendations and act as subject matter expert. Participate regularly in calibration / assessment panel activities. 
You will continue in your role as an agent taking calls, you will be calibrated and attend calibration sessions once per month, and have the opportunity to monitor calls when the business requires assistance. This is an opportunity to learn a new position, and build your skills for future opportunities

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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