First Transit

About First Transit


Job Category:



Antioch, 2898

Approximate Salary:

Not Specified

Position Type:

Full Time



Call Taker - $2000 Sign On Bonus

First Transit - Antioch, 2898

Posted: 07/17/2018

Call Taker - $2000 Sign On Bonus

Become a part of our First Transit team as a Call Taker. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, we are looking for you!

The selected candidate will receive a $2000 sign on bonus (conditions apply).

Must be able to work the evening shifts between 12:30pm to 9pm, available to work weekends and holidays.

At First Transit, we are proud to offer:

  • Tremendous career advancement opportunities due to a strong presence across North America.
  • Comprehensive benefits packages.
  • A great work environment.

Call Taker responsibilities include:

  • Answers all incoming phone calls promptly and courteously.
  • Efficiently receives all ride request information from callers and repeats all information received to confirm accuracy.
  • Records type of service/related information accurately on each ride request.
  • Establishes rapport and professional confidence level with passengers and is sensitive to passengers needs.
  • Has proficient knowledge of Scheduling System.
  • Possesses knowledge of First Transit and “agency” policies and Procedures.
  • Efficiency is demonstrated by average telephone talk time.
  • Has excellent knowledge of service area and is proficient in use of street directory and reverse directory.
  • Creates manual trip ticket when system is at capacity and forwards to scheduler/dispatcher
  • Suggests alternatives to passengers if system is at capacity at a particular time.
  • Maintains organized work environment.
  • Maintains the highest standard of excellence for subordinates, company personnel, and all people contacted through personal appearance and attitude.

Call Taker requirements:

  • Strong attendance record
  • Computer skills and general office skills
  • Customer service experience
  • Phone/Call center experience
  • Experience with filing, data processing
  • Familiar with service area
  • Able to make sound judgment decisions
  • Team-player attitude

All candidates subject to pre-employment criminal background check and drug screen.

First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually. First Transit employs more than 19,500 dedicated transit professionals through fixed-route, paratransit, college/airport shuttle services and rail operations at more than 300 locations in the US, Canada, Puerto Rico, Panama and India. With a dedication to safety and outstanding customer service, First Transit sets itself apart from other providers in the industry.

First Transit is an Equal Opportunity Employer.

Apply Now