About Humana


Job Category:

Integrated Care & Care Operations - Care Management


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Care Coach Supervisor (Bilingual- English, Spanish) - Region 10 (Florida)

Humana - Fort Lauderdale, Florida

Posted: 10/20/2018


The Supervisor, Care Coaching assesses and evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Supervisor, Care Coaching works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.


The Care Coach Supervisor for Region 10 ( Broward County, FL ) hires, leads, and develops clinical and non- clinical professional associates. You will oversee the daily, onsite, and medical management activities of a team of Care Coaches. You will collaborate with health care givers in reviewing actual and proposed medical care and services against established guidelines.

As a Care Coach Supervisor you will:

  • Report trends.
  • Develop system-view recommendations.
  • Implement appropriate actions to control trend.
  • Create and conducts provider outreach initiatives.
  • Ensure compliance with regulatory requirements.
  • Recommend services for Humana Plan members utilizing care alternatives available within the community and nationally.
  • Recommend alternatives if appropriate using your knowledge of clinical protocols.
  • Identify members for specific case management and / or disease management activities.
  • Monitor case management activities, post-discharge calls, discharge planning and pre-assessment of elective admissions.
  • Requires 25% travel, the rest will be work from home.


Required Qualifications

The Care Coach Supervisor shall meet one of the following qualifications:

  • Master's Degree in human services, social sciences, or health related field with at least 2 years of case management experience with at least 1 year focused on elderly or disabled population.
  • Bachelor's Degree in a health related field with at least 5 years of case management experience with at least 1 year focused on the elderly or disabled population.
  • 9 years of professional human service experience with a minimum of 5 years of case management experience with at least 1 year focused on the elderly or disabled population.

The Care Coach Supervisor shall meet all of the following qualifications:

  • Bilingual - English, Spanish - Must be able to speak, read and write in both languages without limitations or assistance.
  • All Registered Nurses (RN) or Licensed Practical Nurses(LPN) must be licensed in the state of Florida without restrictions.
  • This role is part of Humana’s Driver safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.
  • Must have a separate room with a locked door that can be used as a home office to ensure you and your patients have absolute and continuous privacy while you work.
  • Must have accessibility to high speed DSL or Cable modem for a home office (No Satellite).
  • Intermediate to advanced computer skills and experience with Microsoft Word, Excel and Outlook.
  • This role is considered patient facing and is a part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
  • AHCA Fingerprint Required.

Preferred Qualifications

  • Previous leadership experience.
  • BSN or Bachelor’s degree in a related field.
  • Health Plan experience.
  • Previous Medicare/Medicaid Experience a plus.
  • Call center or triage experience.
  • Previous experience in utilization management, discharge planning and/or home health or rehab.
  • Prior nursing home diversion or long term care case management experience.
  • Experience with health promotion, coaching and wellness.
  • Experience working with the geriatric population.

Additional Information

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor.  This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.  If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided.  Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours


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