Humana

About Humana

 

Job Category:

Integrated Care & Care Operations - Care Management

Country:

United States

Postal Code:

33427

Approximate Salary:

Not Specified

Position Type:

Full Time

Care Management Support Assistant 1 - Boca Raton, FL

Humana - Boca Raton, Florida

Posted: 12/10/2018

Description

The Care Management Support Assistant 1 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Responsibilities

The Care Management Support Assistant 1 contributes to administration of care management.

  • Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
  • Performs basic administrative/clerical/operational/customer support/computational tasks.
  • Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

               

Required Qualifications

  • High School Diploma or equivalent.
  • Proficient in Word, Outlook, and Excel.
  • Experience in Administrative support.
  • Excellent customer service and communication skills.
  • The ability to manage multiple or competing priorities.
  • Must be detailed oriented.
  • ACHA Level II required.


Preferred Qualifications

  • Associate's Degree.
  • Administrative support experience in a healthcare industry
  • Knowledge of Medicare Medicaid guidelines.
  • Familiarity with care and well-being resources.
  • Bilingual a plus.

Additional Information

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor.  This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview.  If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided.  Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

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