Humana

About Humana

 

Job Category:

Integrated Care & Care Operations - Care Management

Country:

United States

Approximate Salary:

Not Specified

Position Type:

Full Time

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Care Management Support Assistant 2- WAH Miramar, FL

Humana - Work At Home, Florida

Posted: 12/7/2018

Description

The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Care Management Support Assistant 2 Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

               

Required Qualifications

  • High School Diploma
  • 1+ year of Administrative support experience in a healthcare industry or related experience
  • Knowledge of Microsoft Word, Excel and Outlook
  • Familiarity with care and well-being resources
  • Bilingual English/Spanish: able to speak, read, and write without limitations or assistance
  • Must reside within 50 miles of Miramar, FL

Preferred Qualifications

  • Associate's Degree
  • 3+ years technical experience
  • Microsoft Access proficiency
  • Bilingual English/Creole: able to speak, read, and write without limitations or assistance

Additional Information

Although this position is indicated as WAH, associate must live within 50 miles of Miramar, FL

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Scheduled Weekly Hours

40

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