About Humana


Job Category:

Integrated Care & Care Operations - Care Management


United States

Approximate Salary:

Not Specified

Position Type:

Full Time

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Care Management Support Assistant 2 (Work at Home)

Humana - Work At Home, Kentucky

Posted: 12/10/2018


The Care Management Support Assistant 2 contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Care Management Support Assistant 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.


The Care Management Support Assistant 2 typically makes decisions that focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.  Must be able to work a varied shift from Monday - Saturday between 8am-8pm EST.


Required Qualifications

  • High School Diploma
  • 2-3 years of technical experience
  • Knowledge of Microsoft Word, Excel and Outlook
  • Administration support experience in a healthcare industry
  • Familiarity with care and well-being resources

Preferred Qualifications

  • Associate's Degree
  • 3+ years technical experience
  • Microsoft Access proficiency

Additional Information

  • Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M

Scheduled Weekly Hours


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