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Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Sales Support


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Client Management Advisor - Washington, D.C.

UHG - Washington, District of Columbia

Posted: 09/2/2018

An integral piece of the Advisory Board’s growth strategy is to continue to build larger, deeper, and more impactful relationships with our provider members. Research Client Management is a dedicated group focused on serving and renewing the portfolios of our Research members. These teams share four distinct accountabilities: account planning, relationship cultivation, renewal performance, and coordinating with product and delivery colleagues to ensure that we are best serving and impacting our members. 

The Client Management Advisor is a member of a relationship management team, interacting with member institutions and coordinating internal activities in order to secure membership renewals, deliver service, and demonstrate value. The Research Advisor supports a Research Director in hitting aggressive renewal goals by ensuring that service strategies are carried out beyond expectation, and member needs and are surfaced and addressed quickly and proactively.

Our current opportunity is based in Washington, DC.

Primary Responsibilities:

Commercial Contribution: Renewals

  • Support renewal conversations through deep knowledge of portfolio, providing intel in advance of member interactions, and participating in creation of intel-based account planning
  • Help design and execute a strategic plan for generating sales leads, tailor product campaigns, work collaboratively to refine product messaging
  • Participate in warm lead strategy to assist in the cultivation of new business opportunities
  • Own renewal conversations, strategy, negotiation, contracting for subset of members as delegated
  • Execute on strategies for merchandising Advisory Board services and deliverables to member institutions
  • Secure contracts and corresponding service terms that meet performance goals including CV growth and contract terms and price
  • Achieve client renewal goals on an annual basis

Developing Relationships

  • Support Research Director in gathering membership knowledge and intelligence for executive-level and below executive-level contacts

  • Represent the Advisory Board in-person at member institutions, membership training, new member onboarding

  • Further member work and commercial success through research service execution

Member Service

  • Strong understanding and knowledge of member service plans across research memberships

    Conduct new member onboarding processes to ensure expectations are met and communicate progress against research initiatives  

  • Handle expert meeting recruitment of C-suite executives and other key member contacts

  • Interact directly with member to address member requests related to current or potential portfolio

  • Bachelor’s Degree from an accredited College/University (or higher)
  • Access to reliable transportation that will enable you to travel to client sites
  • Willingness to travel up to 30% (nationwide)
  • Must possess a minimum of 2 year’s post undergrad experience in at least two of the following:
    • Managing multiple clients
    • Sales or sales support
    • Proven contract negotiation skills
    • Diagnosis and solution generation to overcome obstacles
    • Collaborating with and influencing others in complex organizations
  • Ability to communicate effectively, both oral and written, with senior executives via presentations

Preferred Qualifications:

  • Leadership or management experience
  • Demonstrated knowledge of health care subject matter


Soft Skills:

  • Clearly demonstrated strengths in persuasion, oral/written communications and sales production
  • Proven ability to meet goals and deadlines
  • Proven experience managing multiple, competing priorities
  • Experience finding multiple solutions to a complex problem
  • Experience developing personal organization tactics to meet business goals
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: client management, client, strategizing, planning, project, advisor, sales, sales support, client service

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