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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Sales Support



Approximate Salary:

Not Specified

Position Type:

Full Time

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Client Manager - Payer - Northeast Telecommute

UHG - Hartford, Connecticut

Posted: 12/7/2018

The Client Manager is a senior level role with accountability for shaping and driving activity related to the execution of client delivery plans (including the realization of revenue from new deals) across specific solution areas for assigned clients. This role works collaboratively with the Client Executive (CE) and other Optum Client Manager(s) to determine emerging and potential client needs and plan for the overall growth of the client relationship. The Client Manager builds / maintains and expands relationships with the client’s leadership team and the client’s stakeholders utilizing Optum solutions. 
If you are located near the Northeast U.S.,  you will have the flexibility to telecommute* as you take on some tough challenges.
Primary Responsibilities:
  • Partners with Client Executive and key business stakeholders to establish and execute on a strategic client plan that addresses client’s business needs (current and emerging), supports growth, provides measurable value, and increases client engagement / loyalty.  Partner with sales on new growth opportunities through a deep understanding of client’s business goals
  • Works closely with the Client Executive, Executive Sponsor and Product Lead on all client initiatives
  • Develops and refines client strategy by participating in due diligence, scoping, and design sessions with the client formally and informally; continually identifies needs of client
  • Acts as a client advocate and proactively partners with / leads teams to exceed client expectations
  • Owns successful client renewal, identifying expansion / enhancement opportunities, facilitating contract changes and updates as needed
  • Establishes, cultivates and manages the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor / partner to the client
  • Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and / or increases the impact Optum has on the client’s business
  • Aligns value story with the client strategy. Consistently represents value of Optum solutions to various levels within the client, including executives, decision makers and key influencers.  This may include on-site and virtual meetings
  • Ensures contract compliance, including negotiation and reporting of performance guarantees.  Negotiates contractual agreements, statements of work, serving as liaison with contracting / legal / finance
  • Engages cross functional client teams on the delivery of BH services, escalating issues where necessary and driving resolution
  • Ensures the realization of expected client revenue through achieving renewal, revenue attainment and partnering with CE on growth initiatives
  • Key executive liaison between our clients and Optum BU leaders (shared with CE)
  • Maintains accurate and current client plan in CRM System (SF.com), including but not limited to client planning, opportunity management, contact management, current solution footprint, etc.
  • Owns administration of Client Loyalty Survey including identification of contacts to be surveyed, pre-survey outreach, post-survey follow-up, driving action plans based on individual and client survey feedback, and ongoing maintenance of information in SF.com and SatMetrix
  • Ensures Client Satisfaction and client willingness to serve as a reference

Required Qualifications:
  • Undergraduate degree
  • 10+ years’ experience working with senior-level c-suite executives and demonstrating progressively increasing responsibility for strategic client relationship management and consultation of marquis customers
  • Background in Behavioral Health services at Optum and / or Behavioral Health background / history
  • Excellent negotiation / influence, collaboration, and listening skills
  • Proven ability to consult with clients to meet their business objectives
  • Demonstrated ability to message, position, and present information for maximum customer impact and influence
  • Ability to effectively navigate and drive results in a highly complex, matrix environment
  • Experience managing large or complex client relationships
  • Travel approximately 25% of the time
Preferred Qualifications:
  • An advanced degree (e.g., MBA, MHA)
  • Strong financial acumen and experience, with experience managing a P&L
  • Healthcare experience with External Health Plans
  • Experience with large complex solutions (e.g. outsourcing and BPO)
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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