About UHG

Careers at UnitedHealth Group


We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Sales Support



Approximate Salary:

Not Specified

Position Type:

Full Time

Client Service Specialist - West Valley City, UT

UHG - West Valley City, Utah

Posted: 11/17/2018

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)


The Client Service Specialist – West Valley City, UT will provide day-to-day support and service delivery to employer clients. Acts as a client-facing resource for these employer groups as they administer their HSA and notional plans through Optum Health Financial Services.  Consists of direct client contact via toll-free phone queue and shared team email inbox for small and medium market accounts.  Strengthens relationships with employer clients (not individual members) and serves as a point of contact for overall and day-to-day service delivery.  Represents client internally and coordinates with other functional areas to implement client systems, complete projects, and address ongoing service needs.  This function includes employees who are in on-site service roles.  Jobs in this function may work closely with the Relationship team on organic growth opportunities.


Primary Responsibilities:

  • Effectively work in a cooperative, team environment; daily tasks require the Client Service Specialist to quickly identify and resolve client issues, owning requests and issues through completion.
  • Communicate clearly through both verbal and written dialogue while maintaining a professional, cheerful, and patient tone.
  • Act as a resource for others; the Client Service Specialist must be able to educate both internal and external customers on the correct approach to resolving issues and encourage best practice options.
  • Remain self - motivated with an aggressive attitude and creative drive; the Client Service Specialist must employ problem solving techniques on a daily basis and also have the ability to communicate escalated issues appropriately to supervisors, management and internal partners.
  • Proactively address and communicate issues which could affect other employer groups.
  • Anticipate customer needs and proactively identify solutions while working closely with internal and external clients to ensure prompt and accurate results.
  • Deliver in - depth information to employer groups regarding product education, account set-up, account funding, and other day - to - day aspects of HSA and notional plans.
  • Be detail - oriented and demonstrate strong analytical and problem - solving skills that comply with operational policies and procedures.

Required Qualifications:

  • High School Diploma / GED or higher
  • 2+ years’ experience customer service experience

Preferred Qualifications:

  • Bachelor's Degree or higher
  • Experience with H.S.A. (Health Savings Account) plans
  • Experience with notional plans
  • Experience in the banking industry
  • Experience in the healthcare industry

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: West Valley City, UT, Client Service Specialist, sale support, HSA, notional plans, banking


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