Anderson Merchandisers

About Anderson Merchandisers

 

We are in-store execution experts.  From the back room to the front door, no one can navigate a retailer as successfully as we can.
 

 

We’re proud to be recognized as a  Preferred Service Provider.

 

Country:

United States

Postal Code:

75023

Approximate Salary:

Not Specified

Position Type:

Full Time

Client Services QA Specialist (Full Time) located in Plano, TX

Anderson Merchandisers - Plano, Texas

Posted: 12/13/2018

Reporting to the Director, DASH Operations, the Quality Assurance Specialist is responsible for reviewing the work being executed in retail from the field teams to ensure that we are providing the best quality proof of execution (data and photos) to our clients. Collaborating and working with BDMs and project teams, taking direction from the Director, DASH Operations, and ensuring accuracy are integral to this position.
TYPE OF SUPERVISION RECEIVED:
The Client Services QA Specialist reports directly to the Director, DASH Operations.
RESPONSIBILITIES AND DUTIES, including but not limited to the following:
• Review of photos and data to ensure quality reporting is being delivered
• Clearly communicate/collaborate with other team members
• Work with defined quality expectations and targets
• Develop tools and best practices for QA review
• Other duties/projects as assigned or requested by the Director, DASH Operations
QUALIFICATIONS, including but not limited to the following:
• Must have knowledge and experience using Microsoft Excel, email and internet
• Experience working in a team-oriented, collaborative environment
• Rapidly adapt and respond to changes in environment and priorities
• Must be able to learn new software programs as required for projects
• Work performed could be while sitting, standing, or walking
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
• Problem solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Confidentiality- the individual is able to maintain the upmost confidentiality with client information. All information is considered confidential unless permissions to share are granted.
• Interpersonal skills – the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Oral Communication – the individual speaks clearly and persuasively in positive or negative situations.
• Written Communication – the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Quality Control – the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Planning/Organizing – the individual prioritizes and plans work activities and uses time efficiently.
• Adaptability – the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve.
• Integrity - the individual acts in such a way that instills trust from management, other associates, as well as clients. Acts with honesty while assisting clients, processing transactions, and dealing with confidential information.
• Teamwork - the individual has the ability to work with others in a positive manner. They understand each other’s roles and empower one another to take responsibility to be a successful team.

Reporting to the Director, DASH Operations, the Quality Assurance Specialist is responsible for reviewing the work being executed in retail from the field teams to ensure that we are providing the best quality proof of execution (data and photos) to our clients.   Collaborating and working with BDMs and project teams, taking direction from the Director, DASH Operations, and ensuring accuracy are integral to this position.

TYPE OF SUPERVISION RECEIVED:

The Client Services QA Specialist reports directly to the Director, DASH Operations. 

RESPONSIBILITIES AND DUTIES, including but not limited to the following:

• Review of photos and data to ensure quality reporting is being delivered

• Clearly communicate/collaborate with other team members

• Work with defined quality expectations and targets

• Develop tools and best practices for QA review

• Other duties/projects as assigned or requested by the Director, DASH Operations

QUALIFICATIONS, including but not limited to the following:

• Must have knowledge and experience using Microsoft Excel, email and internet

• Experience working in a team-oriented, collaborative environment

• Rapidly adapt and respond to changes in environment and priorities

• Must be able to learn new software programs as required for projects

• Work performed could be while sitting, standing, or walking

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies: 

• Problem solving – the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.

• Confidentiality- the individual is able to maintain the upmost confidentiality with client information.  All information is considered confidential unless permissions to share are granted. 

• Interpersonal skills – the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

• Oral Communication – the individual speaks clearly and persuasively in positive or negative situations.

• Written Communication – the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.

• Quality Control – the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

• Planning/Organizing – the individual prioritizes and plans work activities and uses time efficiently.

• Adaptability – the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

• Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve.

• Integrity - the individual acts in such a way that instills trust from management, other associates, as well as clients.  Acts with honesty while assisting clients, processing transactions, and dealing with confidential information.

• Teamwork - the individual has the ability to work with others in a positive manner.  They understand each other’s roles and empower one another to take responsibility to be a successful team.

Anderson Merchandisers LLCBusiness Development

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