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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM

 

Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com

 

Job Category:

Information Technology

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Clinical Associate Tech Support Analyst - Irvine, Vista & Carlsbad, CA

UHG - Irvine, California

Posted: 12/7/2018

The Clinical Associate Tech Support Analyst is responsible for providing business critical technical support for infrastructure integrations, desktop/end-user support, and daily operations for clinical environments. Provide IT dispatch coverage support for South Orange County Medical Offices.  Clinical Assoc Tech Support Analyst IT support services include Windows Server management, network infrastructure troubleshooting, desktop deployment and troubleshooting, and IT related medical services (Digital PACS System, EKG Devices, etc.).

 

Primary Responsibilities:  

  • Lead IT Network Infrastructure/Endpoints integration and standardization projects

  • Project management related IT operations and vendor engagement

  • Take ownership of customer issues and see problems through to resolution and provide enterprise level technical support in a clinical setting to our customer’s onsite or via phone, web, and email and other support channels as required in a timely manner

  • Provides dispatch support to managed clinics as escalated by Service Desk staff according to ITS department support policies

  • After-Hours On Call Rotation

  • Ensures that all requests from users are logged and escalation procedures are followed:

    • Thoroughly investigates customer issues and provides detailed documents of all facts around the issue for troubleshooting purposes, including the exact steps that produce the error, scope of error (one user or multiple users), time of day, software and driver versions, software and driver configurations, other processes running on system

    • Escalates fully documented issues to IT Management for further investigation or escalation to Engineering

  • Ability to perform as a technical lead for clinic integrations after acquisition

  • Expertise in configuring, installing, upgrading and trouble shooting in a PC LAN environment, or between multiple local area networks in a WAN environment

  • Experience in dealing with infrastructure and LAN/WAN technologies and supporting hardware; the ability to plan and direct the growth and expansion of managed networks

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to clinical application use, design and configuration.

  • Ability to communicate complex technical concepts effectively both orally and in writing

  • Strong organizational, analytical, and interpersonal skills and the ability to execute with a sense of urgency and with minimal supervision

  • Expert knowledge of VMware, Windows Server 2008/2012, Windows 7/10; to include installation and troubleshooting

  • Take issues elevated from Clinical IT Support and Service Desk staff as needed and directed by management

  • Performs employee Moves, Transfers and New Hire deployments, in accordance with ITS departmental rules and policies:

    • Accurately completes Deployment Checklist. Creates and deploys New User letter as prescribed in IT Department procedures

    • Informs Requesting Manager of task status and completion

  • Participates in after-hours Support phone rotation according to After Hours Support policy

 

 


Required Qualifications:

  • 3+ years’ experience in Networking Fundamentals (Core Understanding of functionality of Routers, Switches, & Firewalls)

  • 3+ years’ experience in Windows Server (2008, 2012, 2016) Configuration/Administration

  • 3+ years in VMWare Configuration/Administration

  • 3+ years Desktop Support & Advance Troubleshooting

  • Project Management Experience

  • Ability to lift up to 25 lbs.

  • Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area

What's the first thing that happens when one of the most successful physician groups in Orange County comes together with a global leader in health care? Opportunity. With Monarch HealthCare joining OptumCare and the UnitedHealth Group family of companies, people like you will find increasing levels of challenge, impact and professional success. With a vibrant network of hospitals and urgent care centers, we're changing health care for the better by improving access to affordable, high quality care, and working together to improve the patient experience. That takes passion, commitment, intense focus and the ability to contribute effectively in a highly collaborative team environment. Are you with us? Learn more about this exciting opportunity to do your life's best work.(sm)

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

Job Keywords: Switches, Routers, Firewalls,DNS, DHCP, SSH, SSL, FTP, Group Policy, Replication, Windows DFS (Distributed File System, Vista, Carlsbad, Irvine, CA, California

 

 

 

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