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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Business Operations


United States

Postal Code:


Approximate Salary:

Not Specified

Position Type:

Full Time

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Clinical Business Enablement (CBE), PAAN Senior Business Analysis Consultant - US Telecommute

UHG - Minnetonka, Minnesota

Posted: 07/27/2018

The Senior Business Analysis Consultant is responsible for supporting the technology needs for the Clinical Self Service team.  The role supports the externally facing portal application Prior Authorization and Notification (PAAN).  The position has direct interaction with business partners and Subject Matter Experts to understand and define business needs for system enhancements.  The Senior Business Analysis Consultant must possess expertise and detailed knowledge of the system functionality supported so they can troubleshoot system issues, assess impact from requested changes, provide estimates on requirements effort, and perform testing.  This position will also work with business and users to recommend and drive strategies for optimizing the use of the system.  As a key resource and mentor to others, the role must maintain a high degree of accuracy and technical competence; possess superior attention to detail, and exhibit excellent verbal and written communication skills.  The Analyst must have strong interpersonal skills, and have the ability to consistently meet deadlines.  Business Analysis support for all phases of the Software Development Life Cycle (SDLC) will be provided, and role includes serving as an Agile Product Owner.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:
  • Driving requirement gathering and analyzing business requirements for system enhancements on behalf of the Clinical business
  • Serving as an Agile Product Owner to provide guidance to the scrum teams
  • Conducting analysis on complex business problems, and making recommendations on solutions
  • Serving as a Subject Matter Expert for the applications and technologies supported
  • Mapping current and future state business workflows
  • Assisting business with strategic technology planning to streamline and improve business operations
  • Managing and tracking enhancements and technology roadmap
  • Gathering supporting information for business case creation
  • Creating and presenting program level updates to leadership
  • Performing User Acceptance Testing for system enhancements
  • Mentoring other Business Analysts, and setting a strong example for SDLC process, and business interactions
  • Coordinating operational readiness of major enhancements across work stream owners, including communication and training of impacts across Clinical, Provider Network, and IT support staff, and ensuring training modules and materials are updated or created
  • Coordinating production issue analysis, impact assessment, prioritization, timely resolution, testing, implementation, and communications
  • Coordinating the application adoption and transactional reporting activities, and participating in application adoption campaigns, expos, and other promotional activities
  • Coordinating the Net Promoter Score survey feedback actions to determine what system changes and enhancements should be considered
  • Coordinating the impact assessment and support of other programs that may have impact to the technologies supported

Required Qualifications:
  • BA/BS degree in Business, Technology, Clinical, or related field/experience  
  • 8+ years of experience eliciting and writing business requirements, documenting business process, or systems analysis

  • 5+ years of experience as a Lead Business Analyst or an Agile Product Owner role that supports a technology application

  • 5+ years of experience mapping business process
  • 1+ years of experience supporting technologies within an Agile framework

  • 1+ years of experience performing User Acceptance Testing or QA testing

  • Intermediate experience using MS Word, Excel, Visio, and PowerPoint

Preferred Qualifications:

  • Experience supporting portal-based technologies
  • Reporting and data analytics experience
  • Prior experience supporting healthcare or clinical systems or technologies

  • Project management or project coordination experience
  • Experience working with external software vendors
  • Ability to strategize and think big picture
  • Demonstrated ability to communicate ideas clearly, concisely and persuasively at all levels of an organization

  • Fast learner, analytical thinker, very detail oriented
  • Ability to work with technical teams and understand technical details

  • Excellent time management, organizational, and prioritization skills, with the ability to balance multiple priorities

  • Demonstrated creative problem solving skills, adapting approach as needed for each engagement

  • Demonstrated ability to work independently in a matrixed environment
  • Demonstrated ability to work at all levels within a team structure
  • Excellent written and communication skills

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: business consultant, business analyst, agile product owner, SDLC process, and business interactions, testing, telecommute, telecommuter, remote

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