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The Medical Assistant Clinical Coordinator, under the guidance of the Practice Manager, will carry out responsibilities which insure high quality, well-coordinated patient care in the clinic according to SRHS and MGC's policies and mission. Acts as a clinical and administrative resource for clinical personnel. The Medical Assistant Clinical Coordinator has delegated authority to support, advise, and direct overall management of clinical practice. Must be able to provide and understand the specific communication, developmental, and treatment needs of patients, families, and visitors. Serves as a clinical resource, participates in patient and staff education, demonstrates leadership, and serves as a preceptor.
Education: High School Diploma or GED required
Experience: Registered Medical Assistant / Certified Medical Assistant with three years of experience
Certification as Medical Assistant (AAMA) or Registered Medical Assistant (AMT) is required
Current CPR certification
Core Job Responsibilities
Oversight of clinical staff, to include scheduling, coaching and disciplinary action per SRHS policies.
Assist with patient triage and phone triage. Assist providers with exams and procedures.
Handles patient, employee, physician complaints/ grievances according to the hospital's policies.
Works with Practice Manager in budget development and implementation as well as in other projects as needed.
Manages cost and revenue of medical supplies and clinical staffing.
Kronos Timekeeper for clinical staff.
Assists Practice Manager with Studer initiatives.
Assist in the orientation of new clinical staff.
Identify learning needs of staff and coordinate in-service/ continuing education requirements.
Performs annual staff competencies.
Works with the IT department to resolve any IT issues.
Ensures all clinical staff licensures and certifications are up-to-date and reports this information to the appropriate departments.
Perform duties as assigned.
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Category II - Position includes tasks that involve no exposure to blood, body fluids or tissues, but employment may require performing unplanned category I tasks.
Category III - Position includes tasks that involve no exposure to blood, body fluids or tissues. This position would never be required to perform category I tasks.
Must be able to withstand stress and demands of an active position.
Must be able to withstand 4-6 hours of standing, walking, stooping, bending, and sitting.
Must be able to lift or move patients and equipment used.
Manual dexterity, good eye-hand coordination and adequate vision and hearing needed in daily work.
Must be able to read, write, and speak English fluently.
Must be able to respond calmly and efficiently in crisis situations.
Must be able to work as a team member with peers, other department's staff, and administration, sales representatives, community agencies.