Humana

About Humana

 

Job Category:

Integrated Care & Care Operations - Pharmacy

Country:

United States

Postal Code:

85301

Approximate Salary:

Not Specified

Position Type:

Full Time

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Clinical Services Tech in Training

Humana - Glendale, Arizona

Posted: 11/11/2018

Description

Inbound phone position assisting our members with their inquiries. You will work within a team, partnering with our call center and our team of Pharmacists to thoroughly resolve our member’s requests. The position requires an Arizona Pharmacy Technician in Training License. Responsible for maintaining a high level of professionalism with our members and working to establish a positive rapport with every caller.
  

Responsibilities

Location: Glendale, AZ

Schedule:

11:30 am - 8:00 pm shift  Monday-Friday with a rotating Saturday shift every 3 weeks from 8:00 am - 4:30 pm

Role Essentials

  • Must have an active Pharmacy Technician or Tech in Training license in Arizona
  • Must be able to become certified by the Pharmacy Technician Certification Board (PTCB) within 10 months of hire
  • Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
  • Excellent communication skills
  • Experience using multiple computer applications simultaneously
  • A positive, proactive attitude with a passion for customer service
  • High School diploma or GED
  • Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test

Role Desirables

  • Bilingual in Spanish
  • Certified Pharmacy Technician preferred
  • Mail Order Pharmacy experience
  • Experience working with insurance plans and Medicare

               

Scheduled Weekly Hours

40

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