It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic and persistent person who can see past the challenge to a successful outcome. If that’s you, get with us because this role at UnitedHealth Group is all about special. You’ll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable. It’s an important role and it will take all of your skills. Join us and discover the exceptional training, support and opportunities to grow that you’d expect from a Fortune 6 leader.
This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (8:00am - 6:30pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 4316 Rice Lake Road, Duluth, MN 55811.
There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an e-mail with information regarding next steps including any pre-employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess
- Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information
- Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
- Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits
- Prepare and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details
This is a challenging role that requires providing best in class service to our customers during their times of difficulty. It’s a fast paced environment that requires focus and ability to multi-task throughout the day.
- An education level of at least a high school diploma or GED OR equivalent years of working experience
- Strong computer skills, including working knowledge of MS Windows and navigation, mouse and keyboarding skills
- 1+ year of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Key words: Healthcare, health care, Managed Care, Billing Representative, Billing, Collections, Claims, Customer Service, Medical Billing, Hermantown