About G4S


Job Category:



United States

Postal Code:


Approximate Salary:

$17 Per Hour

Position Type:

Full Time

Command Center Operator

G4S - Lincolnshire, Illinois

Posted: 12/5/2018

Specific Duties and Essential Functions

  • Reporting and notifications; providing interface during critical and non-critical emergency events from report to resolution; in addition providing constant information updates wherever applicable in an effort to ensure situation, events, incidents are resolved in an appropriate manner
  • Access control; using closed circuit television to monitor exterior doors, building perimeters and sensitive building areas (data centers, executive areas, market room etc); acknowledge forced open and held open alarms; monitor badge activities; monitor and verify access; provide momentary door unlocks and access to card-reader doors and garage gates
  • Customer service; ensure that all forms of communication (email, phone conversation etc) are all done in a courteous and professional manner; serve as an emergency information HUB system for a high profile client
  • Life safety and emergency response; ability to guide and assist clients during emergency and non-emergency situational phone calls (trapped elevator)

Education, Licenses and Certifications Required

  • Must possess a high school diploma or equivalent
  • Must possess a current and valid driver's license

Type and Length of Specific Experience Required

  • Must possess one or more of the following:
    • One (1) year experience in security with knowledge of access control systems, closed circuit television systems, radio communications, telecommunications systems, and security systems technology
    • One (1) year documented experience as an operator in a control center, command center, security communications center, tactical operations center, emergency dispatch center or similar environment

Skills Required

  • Must have effective oral and written communication
  • Must be proficient with Microsoft Office Applications
  • Must be able to assess and evaluate situations effectively
  • Must be able to identify critical issues quickly and accurately
  • Must be able to research, investigate, and compile information
  • Must be able to write informatively, clearly and accurately
  • Must be able to mediate conflict with tact and diplomacy


  • Must be at least 18 years old, or minimum age required by the State if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
  • Upon acceptance of a job offer, must be able to pass the following:
    • MMPI - Psychological testing, if armed or otherwise required
    • Physical exam, if armed or required by client contract

Physical Requirements and Environment

Environment: Office

Major activity: Working on PC while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting, and limited stretching and reaching.

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