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We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM


Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com


Job Category:

Medical and Clinical Operations



Approximate Salary:

Not Specified

Position Type:

Full Time

Community Health Worker - AR Telecommute

UHG - Little Rock, Arkansas

Posted: 11/15/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Employees in this position will work on - site or virtually as an extension of the local quality and provider teams by aligning to geographical regions, medical centers and / or Physician practices that manage a high volume of UHC Medicare & Retirement membership.
Primary Responsibilities:
  • Assisting in the review of medical records to highlight star opportunities for the medical staff.
  • Partner with your leadership team, assigned PPM, the practice administrative or clinical staff to determine best strategies to support the practice and our members.
  • Assist members in navigating their network of providers by assisting with follow - up and specialist appointments as needed. 
  • Assist with program eligibility and appropriate referrals to remove barriers in care. This may include referrals to case management and / or social worker services. 
  • Interaction with UHC members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and / or providers to assist in scheduling appointments, closing gaps in care or chart collection activities.
  • Answer inbound calls from patients and / or providers regarding appointments.
  • Communicate scheduling challenges or trends that may negatively impact quality outcomes.
  • Activities may include data collection, data entry, quality monitoring, HQPAF submission (where applicable) and chart collection activities.
  • Track appointments and document information completely and accurately in all currently supported systems in a timely manner.
  • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs.
  • Provide ongoing support and education on member programs, ACV / AWV and HBI
  • Optimize customer satisfaction, positively impact the closing of gaps in care and productivity.
  • Locate medical screening results / documentation to ensure quality measures are followed in the closure of gaps. Will not conduct any evaluation or interpretation of Clinical data and will be supervised by licensed and / or certified staff
  • Manage time effectively to ensure productivity goals are met.
  • Ability to work independently in an Onsite and / or virtual setting. Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise.
  • Identify and seek out opportunities within one’s own work flow to improve call efficiency.
  • Adhere to corporate requirements related to industry regulations / responsibilities.
  • Maintain confidentiality and adhere to HIPAA requirements.

Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of telephonic customer service experience
  • 1+ years of a healthcare background with medical terminology familiarity of clinical issues
  • 1+ years of working experience with ICD - 9 / 10 and CPT Codes
  • 1+ years of working experience with and knowledge of HIPAA compliance requirements
  • Strong data entry skills, with a typing speed of at least 45 - 50 WPM
  • Experience using Microsoft Office management tools including Word (create and edit document), Excel (create, edit, navigate spreadsheets), and Outlook(emailing and calendaring)
  • Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
  • Ability to travel 75% of the time to provider offices within Arkansas (mostly southern region) with the ability to rent a car if driving to provider offices over 100 miles (Corporate card for gas and rental car is necessary)
Preferred Qualifications:
  • Experience working in a Physician, Provider, and / or medical office
  • Medical Assistant
  • LPN
  • EMR and HEDIS knowledge and experience
Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: provider, EMR, healthcare services, Arkansas, customer service, ICD 9 / 10 codes, CPT codes

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