UHG

About UHG

Careers at UnitedHealth Group

 

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 5 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.SM

 

Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at careers.unitedhealthgroup.com

 

Job Category:

Medical and Clinical Operations

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Community Health Worker - Houston, TX or US Telecommute

UHG - Phoenix, Arizona

Posted: 11/15/2018

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work

Employees in this position will work on - site or virtually as an extension of the local quality and provider teams by aligning to geographical regions, medical centers and / or Physician practices that manage a high volume of UHC Medicare & Retirement membership.
 
Primary Responsibilities:
  • Assist in the review of medical records to highlight Star opportunities for the medical staff.
  • Activities include data collection, data entry, quality monitoring, upload of images, and chart collection activities.
  • Locate medical screening results / documentation to ensure quality measures are followed in the closure of gaps. Will not conduct any evaluation or interpretation of Clinical data.
  • Track appointments and document information completely and accurately in all currently supported systems in a timely manner.
  • Optimize customer satisfaction, positively impact the closing of gaps in care and productivity.
  • Partner with your leadership team, the practice administrative or clinical staff to determine the best strategies to support the practice and our members.
  • Interaction with UHC members via telephone to assist and support an appropriate level of care. This may include making outbound calls to members and / or providers to assist in scheduling appointments, closing gaps in care or chart collection activities.
  • Answer inbound calls from patients and / or providers regarding appointments.
  • Communicate scheduling challenges or trends that may negatively impact quality outcomes.
  • Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs.
  • Provide ongoing support and education to team members and assist in removing barriers in care.
  • Manage time effectively to ensure productivity goals are met.
  • Ability to work independently in virtual setting.
  • Ability to problem solve, use best professional judgment and apply critical thinking techniques to resolve issues as they arise.
  • Identify and seek out opportunities within one’s own work flow to improve call efficiency.
  • Adhere to corporate requirements related to industry regulations / responsibilities.
  • Maintain confidentiality and adhere to HIPAA requirements.
  • Data analysis required for multiple system platforms to identify open quality opportunities to address on a member or provider level
  • Appointment coordination for specialist appointments, late to refill medication outreach and scheduling members for local market clinic events
  • Participate within department campaigns to improve overall quality improvements within measure star ratings or contracts.
  • Field based activities require the abilities to support appropriate targeted providers.
  • Other duties, as assigned. 

Required Qualifications:
  • High School Diploma / GED or higher
  • 2+ years of telephonic customer service experience.
  • 1+ years of a healthcare background with medical terminology familiarity of clinical issues.
  • 1+ years of working experience with ICD- 9 / 10 and CPT Codes.
  • Experience with Microsoft Tools Word (enter, copy , paste, save) and Outlook (send, receive & schedule)
  • Experience with navigating, filtering and analyzing reports in Microsoft Excel.
  • EMR Experience working in Electronic Medical Records
  • 1+ years of HIPAA compliance requirements.
  • Strong data entry skills, with a typing speed of at least 40 - 50 WPM.

Preferred Qualifications:

  • Experience working in a Physician, Provider, and / or Medical office is preferred.
  • Medical Assistant
  • LPN
  • HEDIS knowledge and experience
Soft Skills
  • Demonstrated ability to identify with a consumer in order to understand and align with their needs and realities.
  • Demonstrated ability to perform effective active listening skills to empathize with the customer in order to develop a trust and respect.
  • Demonstrated ability to take responsibility and internally driven to accomplish goals and recognize what needs to be done in order to achieve a goal(s). 
  • Demonstrated ability to turn situations around and go above and beyond to meet the needs of the customer
  • Good Attendance Record.

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

 

Key Words: Optum, Health Care, HIPAA, Customer Service, Outbound calls, Houston, TX


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