At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Corporate Risk helps all Wells Fargo businesses identify and manage risk. We focus on three key risk areas: credit risk, operational risk and market risk. We help our management and Board of Directors identify and monitor risks that may affect multiple lines of business, and take appropriate action when business activities exceed the risk tolerance of the company.
The Wells Fargo Control Executive function is part of the company’s first line of defense function and is accountable for the supervision and management of all front line risk activities across all risk types. It provides appropriate analysis, reporting, and escalation to senior management and the Board of Directors, sets minimum standards for the company, and gives advice, guidance, and support for compliance risk management activities across the enterprise.
Within the Control Executive organization for Wealth & Investment Management, the Wells Fargo Advisors (WFA) Business Control Executive (BCL) includes responsibility for the Complaint Resolutions Group (CRG) front line activities. CRG evaluates, researches and responds to customer complaints and ensures appropriate filing with the Enterprise and FINRA. CRG works with the field, the back office and other enterprise teams to resolve customer complaints appropriately while capturing necessary data elements for the regulatory filings and to provide business intelligence for consideration of enhancements/coaching.
The CRG Sales Practice Case Manager will be responsible for the investigation and resolution of sales practice complaints in all WFA business channels, including the Private Client Group, Wealth Brokerage Services, Wells Fargo Advisors Solutions, WellsTrade, and Wells Fargo Advisors Financial Network.
The successful candidate will be expected to apply securities-related regulatory precepts and practices to client complaint resolutions, and identify opportunities to mitigate legal, regulatory, reputational, and financial Risk.
The Case Manager will be responsible for:
- Resolving incoming written and verbal client complaints regarding broker-dealer sales practice issues by gathering relevant information, documentation, and contacting appropriate parties.
- Analyzing gathered facts to reach a conclusion for the matter.
- Drafting appropriate U4/U5 Amendment disclosure language, when necessary.
- Negotiating resolutions with customers, agencies, or opposing counsel with minimal supervision.
- Maintaining detailed and thorough documentation and files surrounding the investigation of customer complaints.
- Inputting complaint/disclosure information into the firm system of record to comply with Rule 4530 quarterly and/or required disclosure event filings.
- Maintaining working knowledge of current FINRA and state regulatory issues as well as the firm's written supervisory procedures.
- Working with assigned business units and other investigative groups within the firm.
- Consulting with the business to develop corrective action plans, and assists the business as needed with effective change management to ensure regulatory compliance.
- Ensuring WFA compliance with federal, state, legal, regulatory and enterprise policy requirements.
If applying through LinkedIn, use #WIMRisk or #ESGRisk
- 6+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 6+ years of IT systems security, business process management or financial services industry experience, of which 3+ years must include direct experience in compliance, operational risk management, or a combination of both
- Advanced Microsoft Office skills
- Excellent verbal, written, and interpersonal communication skills
- Strong analytical skills with high attention to detail and accuracy
- Ability to interact with all levels of an organization
- Excellent verbal and written communication skills, including demonstrated ability to communicate complex concepts in a clear manner and the ability to draft assessments of complex issues for business partners and senior management.
- Possess high-level technical and critical thinking skills.
- Ability to work independently and in a team environment.
- Strong interpersonal skills and ability to handle difficult customers and/or attorneys.
- MS Office experience with Word and Excel
- Advanced level investigation, diagnostic, and negotiating skills with capacity to bring problems to resolution.
- Bachelor’s Degree in Finance or another business-related field, or equivalent experience
- Advanced degree (JD and/or MBA) preferred
- Familiarity with investment products
- Knowledge of FINRA and SEC rules
- Experience dealing directly with regulatory agencies
- Securities litigation/arbitration experience is a plus, including negotiation and mediation experience.
- Series 7, 9/10 or 24, and 63/65 (or 66) preferred, or ability to obtain within 6 months
- All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.