Wells Fargo

Job Category:



Charlotte, North Carolina



Approximate Salary:

Not Specified

Position Type:

Full Time


415) 820-7800

Compliance Manager 3 - Servicing

Wells Fargo - Charlotte, North Carolina

Posted: 12/7/2018

Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Corporate Risk helps all Wells Fargo businesses identify and manage risk. We focus on three key risk areas: credit risk, operational risk and market risk. We help our management and Board of Directors identify and monitor risks that may affect multiple lines of business, and take appropriate action when business activities exceed the risk tolerance of the company.

The Wells Fargo Consumer Lending Compliance team is responsible for overseeing consumer lending activities, which include home lending originations and servicing, auto financing, personal lines and loans, student lending and small business lending. The team provides compliance subject-matter expertise, advice, credible challenge and oversight of compliance risks, issues, and related processes for these business areas.

The Compliance Manager for the Wells Fargo Personal Lending Group (PLG) and Small Business Lending (SBL) compliance team will be responsible for leading a team of compliance professionals engaged in providing regulatory compliance advice and subject matter expertise to the front line Consumer Lending Personal Lending Business and Control Teams for PLG/SBL Servicing activities including compliance program management, design, execution and ad-hoc activities as assigned by the Consumer Lending Personal Lending and Small Business Lending Leader.

PLG/SBL Servicing Compliance is responsible for establishing and assuring execution of compliance programs for Wells Fargo PLG and SBL Servicing functions, including multiple regulatory environments (e.g. OCC, Fed, CFPB) including:

  • Compliance Advisory support
  • Compliance Annual Plan development and execution
  • Compliance Risk Assessment activities and reporting
  • Compliance Monitoring/Oversight, and support for Independent Testing
  • Compliance Policy/Procedure implementation and execution
  • Compliance Training delivery and reporting
  • Compliance Change Management activities
  • Compliance Exam Management support

Responsible for managing the development, implementation and monitoring of a risk-based compliance program for Wells Fargo PLG and SBL to assure compliance with federal, state, agency, legal and regulatory requirements. Works with senior compliance and business management to identify, formulate and implement compliance risk policies, procedures and controls for the respective business and/or functional area. Provides compliance risk expertise to business projects and initiatives. Represents assigned area on all compliance risk matters requiring review and approval by senior management. Work is accomplished through consultants as well as cross-functional/virtual teams.

Specific duties for this position include, but are not limited to:

  • Manage a team responsible for providing subject matter expertise, advice, credible challenge and oversight of compliance matters for Wells Fargo PLG and SBL activities relative to Servicing activities
  • Ensure consistent implementation and execution of regulatory requirements and policy requirements across Wells Fargo PLG and SBL activities
  • Work directly with front line on compliance issues, including root cause analysis, corrective actions and commitment to customer initiatives
  • Ensure consistent oversight and participation in new business initiatives activities including risk reviews, credible challenge and recommendations
  • Conduct business process reviews, provide compliance reviews, feedback and approval for marketing materials and compliance disclosures
  • Facilitate enterprise policy review and feedback gathering as well as policy implementation activities across Wells Fargo PLG/SBL business activities and provide advice and counsel to leadership
  • Work with the front line business control teams on the development of controls to satisfy regulatory or compliance policy requirements
  • Keep abreast of consumer complaints to determine impact to the organization, identifying negative trends and recommending specific courses of action to address
  • Work with Third Party Risk Management program teams and engagement managers in evaluating risk associated with third party outsourcing engagement and managing expectations for addressing ongoing compliance requirements and assurance or testing requirements
  • Evaluate Enterprise Testing efforts to provide feedback and input into testing scope, conclusions and validation results
  • Direct team participation on Wells Fargo Audit Services (WFAS) engagements and regulatory compliance examinations to ensure proper engagement and participation in WFAS audits and regulatory exams, assess corrective action plans to ensure they address root causes and result in sustainable control enhancements
  • Support the timely closure of required action plans and ensure timely escalations of issues as needed
  • Develop and maintain effective relationships within the front line control executive teams and independent risk management partners

Preferred locations are posted, however will consider other Wells Fargo locations.

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
Required Qualifications

  • 8+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both; or 8+ years of IT systems security, business process management or financial services industry experience, of which 4+ years must include direct experience in compliance, operational risk management, or a combination of both
  • 3+ years of management experience
Desired Qualifications

  • Advanced Microsoft Office skills
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical skills with high attention to detail and accuracy
  • Ability to articulate complex concepts in a clear manner
  • A BS/BA degree or higher
  • Knowledge and understanding of regulatory compliance requirements surrounding the financial services industry
Other Desired Qualifications
  • Understanding of Personal Lending and Small Business Lending business products, processes, risks and control requirements
  • Previous experience with Personal Lending Group/Small Business Lending Servicing Compliance

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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