Wells Fargo

Location:

Tempe, Arizona

Country:

US

Approximate Salary:

Not Specified

Position Type:

Full Time

Phone:

415) 820-7800

Computer Operations Analyst 4

Wells Fargo - Tempe, Arizona

Posted: 11/9/2018

Job Description

At Wells Fargo, we have one goal: to satisfy our customers’ financial needs and help them achieve their dreams. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Enterprise Finance & Information Technology offers technology and services that exceed Wells Fargo customers’ expectations and directly enable them to succeed financially. We interact with customers more than 12 billion times a year through in-store, online, ATM, and telephone transactions. We impact customers directly, through systems availability and security, as well as indirectly, through our business partners who offer and deliver a myriad of products and services that meet customers’ financial needs. We provide a competitive advantage for the company through excellence in fundamentals, integrated partnerships, and our talented and engaged team members.

As part of the Integrated Technology Operations, Distributed Technology Operations (DTO) team, the Computer Operations Analyst 4 (COA4) primary role will be to provide technical expertise to highly complex issues and initiatives related to the support and maintenance of the Corporate Distributed Computing Platforms (OS and Hardware) both Virtual and Physical including the following core focus areas; Windows Servers, UNIX based Servers (AIX, Solaris, HP-UX), Linux based Servers (Red Hat SuSE). Candidate will also be expected to provide guidance and leadership to technical system support initiatives. The COA4 will be the escalation point for the DTO team, and a mentor to COA2 and COA3 team members.

Working as part of the Distributed Technology Operations team, candidate will assume responsibility for event escalation, alert and incident management service, change event support and execution service, break fix service including problem diagnosis, troubleshooting repair and resolution of issues impacting systems and impaired user functionality.

This Operations team provides 24 x7 services and the candidate will be required to work a day shift position scheduled Sunday - Wednesday (two 12 hour shifts as well as two 8 hour shifts to be determined)

Required Qualifications

  • 5+ years of computer operations experience
Desired Qualifications

  • Experience working in fast-paced mainframe, midrange, or bank operations environment
  • Problem resolution management experience for technical bridge line calls
  • Customer service experience
  • Ability to work in a fast paced deadline driven environment
  • Experience with scripting languages such as Bash, PowerShell, Python, Shell, VBScript, or JavaScript
  • CompTIA A+ Certification (is that the same as A+ certification, which is preferred)
  • 5+ years of UNIX experience
  • 5+ years of Windows OS administration experience
  • 2+ years of virtualization technologies experience
  • Knowledge and understanding of technology support: ticketing workflow systems, in a production environment
Other Desired Qualifications
  • CompTIA Server+ Certification
  • CompTIA Cloud+ Certification
  • Problem resolution management experience for technical bridge line calls
  • 1+ year of leadership experience in a production environment
Job Expectations

  • Flexibility to work in a 24/7 environment, including weekends and holidays
Disclaimer

  • All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

    Relevant military experience is considered for veterans and transitioning service men and women.
    Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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