Andy Frain Services

About Andy Frain Services

Delivering world class service begins with customer satisfaction. Our first priority is your customer’s and/or employee’s safety, security, and their positive interaction with our agents. Professionalism means extraordinary execution of service delivery. Alert, capable, energetic, and pleasant Andy Frain staff fully understand they not only represent Andy Frain Services, but our customers as well.

Country:

United States

Postal Code:

32801

Approximate Salary:

Not Specified

Concert and Sport Event Staff

Andy Frain Services - Orlando, Florida

Posted: 12/11/2018

JOB SUMMARY

The Guest Services Employees of Andy Frain Services are the primary provider of direct services to guests as they are entertained in the multiple locations of the Orlando Venues facilities (Amway Center, Camping World Stadium, Orlando City Soccer Stadium), and supplement staffing in other nearby venues. Employees fill multiple posts that may vary from event to event and are responsible for providing a safe environment and professional image for our guests. These posts include usher, ticket taker, supervisor and/or guest relations.

RESPONSIBILITIES/DUTIES:

Exceeding guest expectations for service and satisfaction by delivering a “Legendary” event experience. Customer Service is Every Employee’s Job! Essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Other duties, not listed below, may also be assigned.

  • Demonstrate and abide by Andy Frain Services Core Values and the operating principles set forth, while maintaining 100% compliance with all staff training. 
  • Specific duties may include, but are not limited to: greeting guests (the ability to greet all visitors, vendors, and employees while continuously maintaining the standards of excellence in presentation and professionalism), collecting lost and found items, assisting with lost children/parents, resolving guest complaints, scanning tickets, ushering guests to their seats and providing assistance whenever necessary.

  • Understanding and enforcing all policies and procedures.

  • Acting diligent and vigilant of safety issues and understanding reporting procedures.

  • Acting as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.

  • Completing on-the-job required training.

  • Exhibiting flexibility before, during and after the event as requests of the facility and/or client may change from event to event.

  • Ensuring a solid understating of location/post orders, revisions, and daily event needs.

  • Knowing your chain of command.

MINIMUM QUALIFICATIONS:

The following are the minimum qualifications required to successfully perform the duties and responsibilities of this position. Please note that the minimum qualifications may vary based upon the department size and/or geographic location:

  • A positive and upbeat personality with a desire to deliver outstanding guest service
  • Minimum 18 years of age.

  • High School diploma (or GED) preferred

  • Ability to work independently and remain flexible.

  • Must be able to understand and communicate in conversational English and follow verbal and written directions.

  • Must be available to work a flexible schedule, including long nights, early mornings, weekends and holidays.Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

  • Adhere to uniform standards at all times.

  • Reliable transportation.

DESIRED SKILLS:

  • Previous experience in a guest or customer service role.
  • CPR and First Aid Certification a plus

  • Bi-lingual skills are an asset

PHYSICAL DEMANDS:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

  •  While performing the essential functions of the position, employees will frequently stand and walk for long periods of time and climb stairs, twist and bend, use hands to handle objects, tools or controls, reach and lift up to 25 lbs.
  • Employee will also use close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

  • Employees may also be stationed at different elevations/heights to perform functions of post. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

  • The essential functions of this position are performed both indoors and outdoors in the weather conditions prevalent at that time.

  • The noise level in the work environment is usually moderate to loud.

HOURS:

  • Part-time/on-call position
  • Hours will vary and are based on event scheduling; there is no guarantee of minimum hours per week.

  • Schedules will include nights and weekends and may occasionally include early mornings and holidays as needed.

  • Every effort will be made to accommodate scheduling requests; however black-out dates will require attendance from all employees.

COMPENSATION:

  • Part-time hourly, non-exempt, based on events scheduled

This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Andy Frain Services reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company’s sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

 

 

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